Student Assistant - Vision Clinic

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Front Desk Support:
* Receives patients and others who are present in the clinic for appointments, walk-in care, or special needs in a timely and courteous manner.
* Answers general procedure questions, provides directions, and refers patients appropriately.
* Monitors reception area for patients in distress or for long wait times and acts to resolve.
* Ensure that all patient information is kept confidential.
* Displays positive interpersonal relationships with patients, staff, and the general public.
* Verifies correct patient information such as UGA ID number, date of birth, address, local phone number, e-mail address, and insurance details.
* Ensures that all data is entered/updated accurately within UHC patient information systems.

Scheduling:
* Schedules appointments accurately and appropriately based on patient symptoms and urgency of need, eligibility, and age-specific needs.
* Schedules appointments with appropriate clinician and within appropriate timeframe.
* Communicate appropriate information to patients regarding their visit (preparation, expected timeframe, date, clinician, parking, etc.).
* Monitors appointment schedules to ensure appropriate assignment and flow of patients.
* Refers complex or special needs to optometric technician or manager.
* Schedules follow up appointments for the correct provider and within the correct time frame.

Telephone Coverage:
* Answers telephone, responds to questions and requests, and takes accurate messages for others in the clinic.
* Forwards information, messages, or caller to the appropriate individual.
* Prioritizes communication to appropriate staff and anticipates and obtains chart or additional information when needed.
* Interact with callers and staff in a helpful and courteous way.
* Respects and demonstrates confidentiality of all personal and medical information of patients and staff.

Administrative:
*Provides clerical and secretarial support for the Vision Clinic manager and the Optometrists.
*Copying, Filing, scanning, data entry, maintaining spreadsheets and shredding.
*Contact patients as needed or directed for follow-up care and reappointment.