Senior Regional Technical Service Manager

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!This position is not eligible for Visa sponsorship.

What We Offer:

• Competitive salary

• This position offers a hybrid work option! Apply today.

• Paid vacation/holidays/sick time - 15 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

As a Senior Light Commercial Regional Technical Service Manager within our Ducted Systems business, you will work with BSNA and Agents focused on Commercial ducted products, equipment, applications, and customer satisfaction.

This role is a key line of support for our customers and will be involved with the Applied sales, service, training, and warranty personnel to provide that support DS product. You will also have a full understanding of our commercial products, the sales channel partnership, and our business goals and strategies. You will also be required to present product information to internal and external audiences.

How you will do it:

• Support Light Commercial Unitary Distribution channel development within assigned region.

• Provide process and personnel training for BSNA/Agent personnel

• Coordinate assigned new distributor technical services launch process

• Conduct and communicate detailed warranty system analysis to provide information for discussions with distribution channel partners for warranty claim reductions

• Provide Light Commercial product information, knowledge, and application support

• Provide critical job site support - Customer satisfaction activities related to Channel partners, Contractors and End Users, utilizing customer knowledge, market conditions and product knowledge

• Damage and Injury investigation related to Commercial product field issues

• Applications, start-up/commissioning assignments and approvals

• Critical problem job site support

• Involvement and participation in activities such as Service Advisory council, Technical Service conferences, and distributor/dealer meetings. Spoken or pre-recorded video sessions are required of the RTSM.

• Compliment the Light Commercial call center support team, provide Level 3 situational awareness, customer satisfaction criteria and technical support to drive positive business relationships with customers. Use Salesforce Service Cloud, SAS warranty system, SAP and other business tools to provide data and feedback for that technical support.

• Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team.

• Participate in DS New Product Introduction processes (D3/RCLP) as input for "Voice of the Customer" related to application, installation, commissioning, field problem resolution, etc.

What we look for:

Required

• Technical Degree or equivalent education and experience.

• Minimum 5+ years in commercial field service, sales, product engineering and/or related role.

• Experience in a training role related to HVAC.

• Knowledge of equipment selection and application, installation requirements, service and troubleshooting processes, etc.

• Strong interpersonal skills (communication) and decision-making ability. Experience speaking in front of large audiences.

• Problem resolution skills, customer relationship management, meeting facilitation and management.

• Up to 25% to 50% travel required.

• The ability to manage conflicting priorities.

• Manage critical engagements that involve product or customer process

• Strong group presentation and communication skills (verbal and written)

• Strong problem-solving skills and ability to troubleshoot issues

• Self-directedness with intrinsic motivation

Preferred

• Knowledge and experience with SAP, Salesforce and SAS systems.

#HVAC

#Service

#Remote

#LightCommercial