Order Processing & Accounts Receivable Specialist

Warn Automotive, part of Vehicle Service Group is a world leader in driveline disconnect technology. Our heritage comes from making WWII surplus Jeeps easier to drive on the road with the first unlocking hubs. We continue today by making disconnects for cars, trucks, and SUVs around the world. These trusted technologies come from years of innovation and listening to our customer's needs. We have a bright future ahead so come join our growing team at Warn Automotive.

Company Overview:

Warn Automotive can trace its beginning back to 1948, when Arthur Warn invented the first disconnecting four-wheel-drive hub for surplus World War II vehicles. Since that time, our products have continued to lead the industry with a history of innovation in Powertrain Disconnect technology.

Almost 75 years later, our products are sold to OEMs around the world, enhancing the performance, traction and capability of their vehicles while reducing fuel consumption and emissions to create a more mobile and efficient future.

Operating from our headquarters and manufacturing facility in Milwaukie, Oregon and our customer support center in Livonia, Michigan, Warn Automotive is proud to be part of Vehicle Service Group (VSG) a Dover Company.

Position Summary:

For a subset of assigned customers, and under limited supervision; supports customer requirements, sales orders, scorecards, and shipments for assigned Warn Automotive customer accounts. In conjunction with the Customer Requirements & Service Specialist act as liaison between customer, sales planning, outside logistics and distribution to ensure on time delivery to Warn Automotive customers. Monitors customer order data in company ERP systems. Knowledge of company products and programs as well as communicating effectively with team members within the sales/customer service department, operations, logistics, and customer MP&L teams. Interprets customer requirements from written or verbal inquiries following standard routine procedures to develop the forecast and demand profile to create and facilitate the SIOP process.

Manages the customer relationship for customer payments. Process accounting sub ledger transactions with a high degree of accuracy and efficiency. Maintains work procedures in accordance with internal controls and accounting principles and SARBOX.

Essential Job Functions Include:

Order Processing Functions

• Coordinate the processing of order entry and execution of order into the designated system (JDE). Work closely with distributors and channel partners to support the order process. Confirm order information. Position will require knowledge of part numbers, terms, special customer pricing programs, etc.
• Determine daily and weekly production requirements. Communicate future inventory plans and weekly action with key production personnel.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Informs customers of shipping date, anticipated delays and any additional information needed by the customer.
• Serves as the secondary owner and works in partnership with Customer Requirements & Service Specialist for the monitoring, coordination, and submission of all customer portal activity. Will coordinate with functional teams (Sales, HR, Operations, Supply Chain, Engineering, etc.) to obtain information as required.
• Responsible for reviewing inbound EDI and email PO orders in conjunction with Customer Requirements & Service Specialist
• Through partnership with thee Customer Requirements & Service Specialist review and troubleshoot both successful and unsuccessful, outbound ASN transactions and notifying customer of shipments.
• Analyze and optimize outbound freight loads to reduce excess shipping charges and delays.
• Checks shipping orders to ensure they are accurate regarding quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Support Distribution as needed with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Complete respective customer training as required.
• Collect and maintain files of the latest revision level documentation necessary to define customer requirements as it relates, but not limited to; Order Entry, ASNs, Distribution, and Customer Service Processes.
• Examine all documents to ensure their accuracy. Ensure timely distribution of latest revision level documentation to all appropriate users. Ensure obsolete documentation is removed from distribution.
• Maintain a computer database of all documentation that ensures fast retrieval of documents.
• Scan/electronically file documents for appropriate record retention.
• Maintain and manage documentation of customer approved deviations and manufacturing redlines.
• Create work order packets with correct documentation.

Account Receivable Functions

• Matches, batches, and codes transactions with supporting documentation.
• Support Month end closing activities.
• Researches and resolves account disputes and billing discrepancies with customers.
• Researches and resolves issues with other teams, such as sales, customer service, distribution, quality or receiving staff.
• Prepares and analyzes journal entries and account reconciliations with appropriate backup and approvals.
• Posts manual invoices with supporting documentation.
• Support internal and external audit testing.
• Prepares & analyzes aging reports and billing statements.
• Maintains cash applications, account reconciliations, and forced deductions.
• Responds to credit inquiries.
• Identifies bad debt or financial exposure.
• Serve as accounting subject matter expert on variety of cross-functional activities including customers portal navigation and dispute resolution.
• Creates/maintains credit history files.
• Reviews credit holds and reacts in a timely manner.
• Responsible for getting credit references for potential customers including but not limit to running Dun & Bradstreet.
• Manages collection efforts/calls with customers as needed.
• Maintains ledgers, sub ledgers, and address book data.

Cross Functions

• Problem-solves individually or as part of a group as job duties require.
• Champions and recommends improvements to existing processes and methodologies with a constant focus on continuous improvement.
• Accountable for Sarbanes-Oxley compliance in assigned area. Responsible for design and operating effectiveness of internal controls, including a self-assessment and report to management.
• Accountable for developing and monitoring processes and practices necessary for legal and ethical compliance in assigned area.
• Work safely and without injury.
• Responsible for prompt and regular attendance as scheduled.
• Performs other various duties as may be assigned.

Education and/or Experience:

• One or more year's college coursework. Associates or Bachelor's Degree preferred, or combination of relevant education and/or experience.
• Experience handling customer relations, order management, forecast development, SIOP, and planning or a demonstrated aptitude to learn.
• 3 or more years' direct Accounts Receivable or related experience on the job.
• Minimum 2 years of customer-facing experience.
• Minimum 3 years of experience supporting distinct process operations e.g. manufacturing.
• Manufacturing or automotive experience preferred.
• ERP system experience required, JDE preferred.
• Proficiency using Microsoft Office (Word, Excel, Outlook).
• Experience using data analytics software is a plus.

Required Qualifications, Skills and Abilities:

• Strong oral and written communication skills commensurate with the job tasks and position necessary to communicate clearly and effectively with internal and external customers while providing exceptional quality of work and outstanding customer service. Ability to present information in a manner designed to educate or inform other team members and customers in one-on-one or group interactions as directed.
• Ability to review, comprehend, interpret, process, and evaluate effectively written work instructions and procedures written in English in conjunction with the performance of the essential functions and other assigned job duties.
• Strong interpersonal and conflict resolution skills including ability to work efficiently in a fast-paced work environment while maintaining a calm, rational and respectful demeanor, and communication style in times of stress occasioned by work demands, tight timelines, heavy production expectations, unexpected quality control issues, and other work-related issues or concerns that may cause a heightened level of anxiety, frustration, anger, disappointment, confusion, etc.
• Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and meet established deadlines. Ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
• Well-reasoned decision making with a high attention to detail regarding organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
• Highly ethical, Controls oriented and self-motivated individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.

Benefits & Perks:

• Medical, Dental, and Vision start on day one of hire
• Fertility Treatment Coverage
• 10 Paid Holidays and a Generous PTO Policy
• 401(k) with Employer Matching, Profit Sharing, and Annual Contributions
• Bonus Plans
• Paid Parental Leave
• Employee Assistance Programs
• Employee Discount Programs
• Career Growth, including Onsite Training and Tuition Reimbursement

Work Culture:

At Warn Automotive, we not only respect diversity, we actively seek it. We have a culture that promotes continuous improvement for our products and our people. We provide learning opportunities to help you take your skills to the next level. We value innovation, integrity and ownership in exceeding the high bar we set for ourselves in delivering for our customers.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

EQUAL OPPORTUNITY EMPLOYER

Work Arrangement : Onsite

Salary Range : $24.22 - $35.12

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in:Americas : United States : Oregon : Milwaukie

Sub Division :VSG Warn Automotive

Job Requisition ID :59809

Job Function : Finance