Business Operations Coordinator

Position Location(s): Remote position. May be based near any of Astound's main west coast markets including: Bay Area and Sacramento, CA; Portland and Woodburn, OR; Greater Seattle and Bothell, WA.

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

A Day in the Life of the Business Operations Coordinator:

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.

What You Bring to the Table:

• Ability to learn and retain new information and concepts quickly, including the operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.
• Must have strong organizational skills and be excellent with details and follow-up.
• High competency in both verbal and written communications, interpersonal skills to interact effectively with different types of people and approaches, outgoing and proactive in order to accomplish tasks.
• Flexibility, ability to multitask and prioritize requests from several different sources without sacrificing quality of work, and ability to handle a fast-paced work environment.
• Strong computer literacy, with the ability to leverage technology associated with the job (Access, Excel, PowerPoint, Smartsheets, Tableau).
• Strong data analytics experience on large-scale complicated datasets, including expertise in handling sales data such as pipeline, revenue, and churn.
• Minimum of 2 years of experience in business analysis, process mapping, and business operation design (preferred)

Education and Certifications:

• Bachelor's degree or equivalent experience (preferred)

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Base Compensation: The base hourly range for this position is $24/hour, plus opportunities for bonus, benefits and commission, if applicable.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf