New

Sales Coordinator

Aparium Hotel Group

remote work

United States, Michigan, Detroit

Feb 25, 2025

Position:
Sales Coordinator

Location:

Detroit, MI

Job Id:
818

# of Openings:
1

SALES COORDINATOR

Reports To: Director of Sales, position is tax-exempt

Who We Are

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place + Character; ensuring our hotels are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

The hotel is managed by Aparium, who has just been named to Travel + Leisure's Top 25 Hotel Brands in the World. Driven by the belief that hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel bread known for its singular ability to combine the business acumen of large hospitality companies with the charge of boutique hotels, bringing disparate forces together in bustling, smaller markets.

The Role

The Sales Coordinator reports to the Director of Sales and will assist the sales and catering team in responding to and following up with all client requests. This position will interact with everyone in the hotel so you must have strong and adaptable interpersonal skills, meaning you get along with everyone. You are meticulous in detail with exceptional planning and organizational skills. Getting the details right for a client or guest can possibly make or break their experience. The Sales Coordinator will prepare and execute banquet event order and group resumes to always ensure quality product delivery and customer satisfaction. The Sales Coordinator will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing etc.

You will quickly develop trusting relationships with clients and employees of the hotel. As a team member within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open - minded - no egos are allowed.

Who You Are

Your experiences have led you to understand that there is an art + science to the how and what of a sales team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. You are a self-starter with strong communication skills. You love problem solving and partnering with team members in how to fix the root causes of issues. You continually find ways to partner with your peers to identify how to support the sales team. You are okay with not being tied down to a strict schedule and find that you thrive in a flexible environment when duty calls.

What You Will Do

Uphold and role model the company's principal of People, Place and Character; and ensure direct repots are also modeling the way of our values that drive collaboration, intuition and translocal hospitality.
Empathically never miss an incoming call, by answering every call for the sales team and direct the client to the appropriate contact; if needed note all the required details that will assist the sales team in understanding the request so they can be ready to respond to the client's inquiry
Demonstrate pride in your administrative responsibilities by ensuring client email inquiries and phone calls are responded to within four hours and given to the correct sales manager
Keep the sales team on track by arranging appointments, sending calendar invites, reminding them of client meetings, expressing client unstated needs, ensuring sales collateral is in stock and up to date, and providing updates when new information is learned
Understanding the multiple IT systems (Delphi, HMS) and accurately input and update information in a timely manner
Take pride in created a well-organized and accurate record-keeping of accounts, which includes traces (reminders), creating and updating bookings as needed, maintaining filing systems both digitally and in print, and maintaining the BEO book in preparation for BEO meeting. Send out the group resume report with BEO packet by EOD Monday
Coordinate all details pertaining to rooming lists to include room type, shared rooms, room locations, room billing etc. Arrange amenities for VIP groups
Assist in coordinating details for BEO's. Distribute BEO packet by EOD on Monday, confirming with the DOS prior to sending out.
Conduct pre and post cons as needed
Manage the group's pick up, cutoff dates, rooming list deposits and all other communication requested by the sales team
Assist the Private Dining Coordinator in confirming all details of their bookings within 72 hours prior to arrival. Communicate all changes with the coordinator as needed
Be a team player by assisting the sales team when needed with tours or site visits, jump to assist in other departments as needed to greet and direct guests during events and help the banquet team when needed for quick sets, teardowns or turnarounds
Work client-related special events and fam tours
Prepare and send requested collateral materials to designated clients or guests. Common collateral may include catering menus, brochures, meeting room & capacity charts etc.
This position is an in-person position that does not include a remote workplan. Only exceptions are made by both the DOS and General Manager that will be communicated to the team in a timely manner
Work collaboratively and respectfully with all members of the Sales team. Aparium Hotel Group does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug - free facility, and equal opportunity employer

Position Requirements

Minimum of two (2) years of hospitality experience, with sales experience preferred
Delphi FDC & HMS system knowledge preferred but not required
Advance skill level using various IT systems for booking, reserving and capturing client and guest information
Adaptable interpersonal skills to communicate and address all employee levels of the hotel
Professional proficiency of the English language in reading, writing and verbal communication
Experience with all MS Office programs required
Experience in automated IT System reporting
A flexible schedule, as sometimes you may have to work evenings, weekends or a holiday as events occur 7 days a week.
A commitment to an in-person position that does not include a remote work plan
Flexible and adaptable in an open, fast paced environment with changing priorities and direction
Highly organized and can plan multiple activities and meet deadlines with the ability to always maintain a positive and professional demeanor

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.

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