New

Associate Escrow Assistant (hybrid)

First American
$17.25 - $22.98 / hr
sick time, 401(k)
United States, Illinois, Hickory Hills
Feb 25, 2025
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoEnable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. Come join First American, where we recognize our true worth is our people. We are looking to add an Associate Escrow Assistant to our Centralized Services team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality. This is a hybrid position working 2-3 days per week in-office at one of the following locations: 1300 Higgins Road, Suite 101, Park Ridge, IL 8707 West 95th Street, Hickory Hills, IL Depending on your office location, some travel between nearby offices may be required. What You'll Do: Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort and route mail Assist in the escrow process which may include opening orders, inputting closing statement information, reviewing and processing documents received from customers, preparing documents for closing, assisting in scheduling closings Communicate regularly with customers during the escrow process flow Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience What You'll Bring: Passion for helping customers while maintaining a professional and positive attitude Excellent verbal and written communication with both our internal teams and external customers Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn Thrives in contributing to a team working together to deliver beyond customer expectations Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies High school diploma or equivalent Pay Range: $17.25 - $22.98 hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #LI-TG1 What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.