Supervisor Strategic Account Management

Please attach a document with your response to the following questions. Failure to respond to these questions may preclude you from moving forward in this process. Please do not indicate "refer to resume" as a response to the questions as it will be viewed as incomplete.

1. Describe your experience in strategic account management including years of experience and where obtained, segments/industries assigned, leadership roles, and key projects or initiatives completed.
2. Describe your experience in developing high performing teams in account management and sales. Include your years of experience, where you attained this experience, the size and makeup of the teams you led, goals attained, as well as lessons learned.
3. What do you see as the most important factors for the Strategic Account Advisors (SAA) and the SupervisorStrategic Account Managementin partnering with our public agency customers? Provide specific examples of potential partnerships, SAA role, needed resources, and potential challenges.

This is a supervisory position with a strong emphasis on customer account strategy. This position is responsible for overseeing a team of Strategic Account Advisors to deliver individualized, responsive, high quality, customized services and strategic account management for SMUD's customers.

• Coordinate and oversee efforts and activities related to providing both account management and comprehensive energy solutions for SMUD commercial/industrial customers within assigned industry or market segment.
• Supervise a team of Strategic Account Advisors in complex customer interactions, customized solutions and ongoing service engagements. Ensures the customer relationship is deepening through outcome-oriented, comprehensive account planning and successful plan execution.
• Lead assigned Strategic Account Advisor team. Assigns work, monitors employee performance and provides performance feedback, and takes corrective action as required. Provides performance management and provides guidance and mentorship to assigned employees.
• Act as subject matter expert and primary point of contact for strategic account management for key or major account customers in order to establish and maintain a personalized business relationship based on openness, respect, trust, integrity and accountability for the purpose of identifying customer issues and needs.
• Establish direct, ongoing, personal relationship with decision-making leaders and staff within customer organizations and assume responsibility for determining and responding to commercial/industrial customer needs. Understands and, successfully navigates customers'internal political structure, especially at the executive level.
• Act as lead in coordinating SMUD activities and services in the areas of Rates, Energy Services, Customer Services and Billing, Energy Operations, and Distribution Services for assigned key or major accounts management. Leads solution development efforts that best address customer needs, while coordinating involvement of all necessary internal SMUD stakeholders. Works with internal teams to ensure operational efficiencies and service levels meet or exceed customer expectations through strong customer service orientation with excellent follow-through skills.
• Market new and existing SMUD services, coordinating requests for services with responsible departments and initiating new service programs based on in-depth analysis of customer needs. Attend customers'meetings and presentations, focus groups, etc. as beneficial.
• Resolve various customer-related policy and service issues and report through management as necessary. Such issues may include but are not limited to rates, energy efficiency, new technologies, and power quality.
• Support SMUD efforts with respect to community involvement participating in appropriate activities and organizations. This position may require "on-call"coverage for assigned customers.
• Performs related duties as assigned.

• Seven (7+) or more years of progressively responsible relevant work experience in strategic account management in a business to business sales organization and three (3+) or more years of team supervision.

• Bachelor's degree in relevant field
• Five (5+) or more years supervisory experience
• Three (3+) or more years supporting public agencies in account management
• Broad experience of the utility industry and how we serve our customers from transmission, generation, distribution, substations, transformers, meters, and the tariffs that govern.
• Experience with distributed energy resources, building and vehicle electrification, carbon free technologies and strategies, load flexibility, and energy management.