Senior Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP
$110,000 - $120,000
paid time off, 401(k)
United States, California, Los Angeles
Feb 25, 2025
We invite you to review our current professional staff openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Senior Technology Support Analyst to join our Firm in our Los Angeles office. This position provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Also provides a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Responsible for management and documentation of computer hardware/desktop configurations/network systems and troubleshooting and implementation of Firm-wide projects for the local office. Assists the Technology Support Manager with the management of the day to day technology operations. This position requires in office presence five days per week. Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix-based applications. Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Provides assistance and advice on technology allowance purchases for attorneys. Provides support, troubleshooting and repair for laptops and desktops. Assists with remote site access. Assists with Firm's audio visual set up requirements. Assists with offsite technology set ups as required. Maintains and documents data room and closets and troubleshoots networking issues with the Technology Manager/Supervisor. Assists with planning and implementation of real estate moves or upgrades, adds, moves and changes. Services, documents and provides loaner equipment in accordance of Firm policies. Provides software training based upon modules created by the global training department. Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]. Assists with administrative responsibilities for internal applications. Assists with day to day administration of technology support duties in conjunction with the Technology Support Supervisor/Manager. Mentors junior members of the department in conjunction with the Technology Support Training Specialist. Ensures the security of the Firms systems through awareness and training of technology support analysts. Helps to maintain Firm policies and procedures in relation to computer technology. Maintains accurate inventory records. Establishes and maintains effective working relationships with clients, attorneys and business services professionals. Establishes and maintains effective working relationships with local vendors in line with global requirements. Negotiates contracts with local vendors with the Regional Technology Manager for local contracts. Works with other departments for all areas requiring coordination with the technology department. Provides oversight and guidance to Technology Support Analysts. Provides basic induction training on technology systems, mobile device usage and basic software usage. Provides software training based upon modules created by the global training department. Provides a consistent and high level of customer service. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. Qualifications Knowledge of and maintains Firm operation, policies and procedures in relation to computer technology Broad and thorough knowledge of computer hardware and diagnostic techniques Assists with administrative responsibilities for internal applications Direct experience in providing technology training Working knowledge of hardware and software used for building security systems Demonstrated experience in providing high level customer support High level of professionalism Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems Demonstrates effective interpersonal and communication skills, both verbally and in writing Demonstrates close attention to detail Excellent analytical, troubleshooting, organizational, and planning skills Ability to use discretion and exercise independent and sound judgement Ability to handle multiple projects and shifting priorities Ability to handle sensitive matters and maintain confidentiality Ability to organize and prioritize work Ability to work well in a demanding and fast-paced environment Ability to work well independently as well as effectively within a team Flexibility to travel Flexibility to adjust hours and work the hours necessary to meet operating and business needs Education And Experience: Bachelor's degree in a technical major or equivalent work experience Minimum of four years of related experience working in technology support with increased responsibilities and a minimum of three years of experience in managing technology support professionals Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits *Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For* *more information, please visit Skadden.com/careers.* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $110,000 - $120,000 EEO Statement Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Winnie Feng at (212) 735-3037. Skadden EEO and Affirmative Action Policy Skadden EEO and Affirmative Action Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage Applicants Have Rights Under California Law Applicants Have Rights Under California Law Skadden will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.