Process Improvement, Training and Development Analyst/Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
OUR VISION
Our vision is to be the nation's leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.
OUR MISSION
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We will prepare tomorrow's health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.
Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.

The primary purpose of this position is to support the School of Medicine ( SOM) at UNC Chapel Hill in advancing operational excellence and driving impactful solutions within research administration. This position plays a critical role in fostering innovation and ensuring sustainable efficiency across processes, systems, and training programs.

The Process Improvement, Training, and Development Analyst/Specialist will work closely with subject matter experts (SMEs) in pre- and post-award research administration, compliance, and regulatory fields. By leveraging their expertise, this role will identify inefficiencies, design comprehensive training resources, and implement streamlined workflows that align with institutional priorities and compliance standards.

Through collaboration with SOM leadership, departmental staff, and external stakeholders, this position will enhance the capacity of research administrators to manage complex, externally funded projects effectively. This includes designing engaging educational content, employing industry best practices such as Lean and Six Sigma methodologies, and creating hybrid training modalities that improve accessibility and foster professional growth.

As a key contributor to the SOM's strategic initiatives, this role impacts the success of research projects by empowering faculty and staff with tools, training, and systems that drive excellence in research administration. By combining data analysis, curriculum development, and process improvement, this position ensures that the SOM maintains its leadership in research innovation and administration.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent research productivity or professional-level background in sponsored research administration, will accept a relevant Bachelor's degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution.

Bachelor's degree in Education, Organizational Development, Business Administration, or a related field.
Experience in instructional design, training development, and delivery.
Demonstrated expertise in business process analysis and improvement methodologies.
Strong written and verbal communication skills, with the ability to present complex concepts clearly.
Proficiency in Microsoft Office Suite.

Master's degree in Education, Organizational Development, or a related field.
Familiarity with research administration practices and policies in a higher education setting.
Experience developing training programs specific to clinical or observational research administration.
Advanced proficiency in e-learning platforms, presentation software, and process mapping tools.
Lean Six Sigma certification or equivalent process improvement credential

Ability to manage multiple priorities and projects in a dynamic environment.
Capacity to deliver effective training programs in both virtual and physical settings.
Strong problem-solving skills and the ability to work collaboratively with diverse stakeholders.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.