IT Solutions Engineer / Analyst I | Information Technology

IT Solutions Engineer / Analyst I | Information Technology

Are you passionate about technology and problem-solving? Join our IT team as an IT Solutions Engineer/Analyst I, where you'll provide critical support for Microsoft 365 applications and help drive software and hardware performance for next-generation technologies.

• Deliver first-level support for M365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve technical issues to ensure seamless user experiences.
• Document and track support requests and resolutions using apsNow ticketing system.
• Provide guidance and training to users on M365 features and best practices.
• Support cloud engineering and mobile applications, ensuring system reliability and performance.

• Experience supporting Microsoft 365 applications and troubleshooting technical issues.
• Strong customer service and communication skills to assist users effectively.
• Ability to analyze, document, and escalate complex issues when needed.
• A passion for technology, innovation, and continuous learning.

Be part of a collaborative team driving IT excellence-Apply today!

IT Solutions Engineer / Analyst I | Information Technology

• Bachelors' degree in Information Technology or related field
• ANDone (1) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires basic technical subject matter knowledge within a job area or system

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of programming languages; database management systems; development platforms
• Skills in understanding and explaining basic technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving basic problems in own area of work

1) Supports the design, development, modification, and/or configuration support of applications and programs

2) Fixes applications to meet functional and technical designs following best practices and development standards and guidelines

3) Analyzes, debugs, and resolves defects in applications

4) Supports production systems, analyzes and resolves production problems in a timely manner; resolves end user service requests as assigned

5) Completes unit test application changes to ensure quality of work; tests new features, enhancements, and defect fixes

6) Assists with technical solutions in new implementations

7) Complete minor product enhancements and development of reports

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.