Acara Solutions is seeking Field Service Technicians with our client - a global leader in cutting-edge supply chain solutions! This role provides a competitive pay rate of $30 per hour and is ideal for candidates who are open to extended travel assignments of 6 weeks or more.
SUMMARY OF RESPONSIBILITIES
We are looking for a self-motivated individual to become a part of our Koerber Customer Service Installation Team! This position requires mechanical, electrical and systems experience, and the ability to read blueprints and mechanical/electrical drawings. The Field Service Technician is responsible for preventative maintenance, commissioning, service, installation, software loading and network configuration, customer care & training, and quality control. The Field Service Technician shall also be responsible for conducting daily site and equipment safety checks, performing a Job Hazard Analysis, and providing a daily status report to Management. Additional training on Koerber products will be provided.
Primary Responsibilities of the Position Include:
- Ability to travel up to 90%, at a minimum to customers facilities to install, diagnose, commission and repair Koerber equipment, include weekend and overnight work as needed per the customer's production schedule.
- Ability to pass USPS background checks will be required.
- Ability to Baseline old equipment against test deck and record results, confirming the run-on computer to see how many were read and sorted.
- Work will be mostly mechanical & electrical in nature, related to IT equipment installation; thin client, monitors, switches, software/network configuration/upgrades, trial runs, investigative tests, repairs, and overhauls.
- Ability to trouble shot PLC's
- Ability to remove and install new IT equipment i.e. computer, cameras, run ethernet cables - this is the most time consuming part of the job that requires around 16-20 cables to be run. Will need to be able to crawl under the machine, going in the maintenance alley and running them through the trough then plugging.
- Powering up all equipment, commissioning, and calibrating cameras.
- Interact with customers on a professional basis, communicating with customers regarding service and product issues.
- Meet Koerber quality standards for a professional installation and a clean work area.
- Understand issues and communicate them to other by means of drawings, photos, and reports.
- Provide remote support via phone calls, emails to other Field Service Engineers, management, engineering and the client as needed.
- Install and commissioning of Koerber equipment and provide training to the end user where applicable.
- Promote the companies service and parts programs and identify additional customer care opportunities.
- Adhere to internal processes and implementation of field service systems to improve the efficiency and department organization.
- Troubleshoots installation issues as requested by Koerber Management and Engineering.
- Enhance the company's competitive position in the closing systems market.
- Assist the company in maintaining and improving relationships with key accounts.
- Demonstrate professional level skills to positively motivate, overcome barriers, and act as champion / change agent for continuous organizational improvement.
- Perform other duties as needed to support project installation and management.
KNOWLEDGE, SKILLS & ABILITIES
Summary of Qualifications:
- MUST HAVE USPS clearance and or be able to pass USPS background check - required.
- At least 5+ years' experience in IT and sortation equipment installation and maintenance in an industrial environment.
- A formal education/experience in mechanical, electronics, IT system upgrades or similar technical nature with focused on material handling systems.
- Technical aptitude, in both mechanical & electrical areas, with installation & controls theory understanding.
- Ability to read and understand technical documentation, drawings, and schematics.
- Results-oriented, self-confident, self-motivated, takes initiative, persistent
- Excellent problem-solving skills, and the ability to develop and maintain effective customer relationships and collaborative business relationships.
- Natural customer centric orientation
- Presentation skills; persuasive written and verbal communication
- Computer skills: MS Word, Excel, PowerPoint and Outlook
- High School Diploma and or GED required.
- Ability to travel regularly - 90% or more.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen
- Lift material/equipment weighing up to 50 lbs.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Aleron
Feb 26, 2025