Technical Support Specialist-Remote

Remote: East Coast

Are you passionate about science, problem-solving, and customer success? As a Technical Support Specialist, you'll play a critical role in providing expert technical guidance and troubleshooting support for our customers. Your expertise will ensure seamless operation, application, and maintenance of our innovative products.

We're looking for a customer-centric, solutions-driven scientist who thrives in a fast-paced environment, enjoys tackling technical challenges, and is eager to make an impact. As the bridge between customers and our internal teams, you'll help enhance our market presence, set us apart from competitors, and strengthen our reputation for excellence.

Diagnose and troubleshoot hardware, software, and tier 1 reagent issues, resolving inquiries or escalating as needed
Provide remote technical support to customers, ensuring a seamless user experience
Manage and analyze data in support of product investigations
Collaborate with cross-functional teams (Field Service, Sales, Product Managers, QA, R&D) for issue resolution and customer success
Deliver technical presentations, demos, and training to field specialists and new users
Contribute to product development by providing Voice of Customer (VOC) insights
Stay ahead of the curve-keep up to date with company products and industry advancements

BS in Biological or Life Sciences (or a related field)
0-2+ years of experience (or equivalent combination of education and work experience)
Experience using Amnis or Guava Flow Cytometry products (preferred)
Hands-on research or clinical lab experience
Strong understanding of laboratory processes and procedures
Ability to work independently in a dynamic, fast-paced environment
Prior customer-facing experience (preferred)
Availability to start at 6 AM Eastern Time to support European customers

You'll be part of a high-impact team that directly influences customer satisfaction, product innovation, and company success. If you love solving complex problems and want to make a difference, we'd love to hear from you!