IT Support Technician III

Texas Tech University
United States, Texas, Lubbock
Feb 26, 2025
Lubbock IT Support Technician III 40260BR Enrollment Management Position Description The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. About the University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories. About the Department and/or College The Division of Enrollment Management at Texas Tech University is responsible for strategic enrollment planning through the recruitment of new students, facilitates the process of registration, data collection and reporting, and supports students in financing their college education through financial aid and scholarships. The Division of Enrollment Management is comprised of four departments: Undergraduate Admissions, Student Financial Aid, the Registrar's Office, and Enrollment Management Marketing. There are approximately 150 staff members and 75 student assistants. Major/Essential Functions With limited supervision by management and/or project leads: Provides technical guidance to management regarding capital replacement, and other technology purchases and evaluations. Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas. Performs technical duties necessary for department or unit business operations. Maintain inventory in the Property Inventory system for the division in collaboration with other IT staff. Works independently on: Hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. for the Division of Enrollment Management Technical projects. Specializes in advanced technology relevant to the department or unit. Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies. Knowledge, Skills, Abilities: Demonstrated ability to: Exercise judgment based on an understanding of organizational policies and activities. Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. Communicate effectively, both orally and in writing. Establish and maintain effective work relationships. Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving. Advanced technology hardware and software competency. Training in advanced hardware and software support through education or experience. Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Preferred Qualifications Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving. Experience with selected advanced software and technology operations required by area or unit. Training in advanced software use and support through education or experience. Microsoft operating systems and office products. Previous experience in helpdesk/support for large scale IT environment, helpful Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Occasional Duties Support remote users. Purchase hardware and software as necessary; prepare specs for buying new computers for users. Collaborate with other IT Support Technician on hiring, training, and scheduling student assistants. Renew and monitor computer warranties. Does this position work in a research laboratory? No Special Instructions to Applicants Qualified applicants must be able to pass a criminal background check and drug screening. Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Pay Basis Hourly Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. Travel Required Up to 25% Shift Day Schedule Details M-F/8-5 Grant Funded? No Job Group General IT/Computer/IT EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.