Service Desk Consultant

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and organisational change capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a hard-working organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

This position is open to Qualified individuals in the United States.

We are seeking a Technical Lead with 6 to 10 years of experience in Service Desk and Desktop Support - Remote. The ideal candidate will have a strong background in Medicare and Medicaid Claims. This hybrid role requires a proactive individual who can efficiently manage technical support tasks while ensuring compliance with healthcare regulations. The position offers a day shift with no travel requirements.

* Lead the Service Desk team to ensure timely resolution of technical issues.

* Oversee remote desktop support operations to maintain system functionality.

* Provide expert guidance on Medicare and Medicaid Claims processes.

* Ensure compliance with healthcare regulations in all technical support activities.

* Develop and implement strategies to improve service desk efficiency.

* Monitor and analyze support metrics to identify areas for improvement.

* Collaborate with other departments to ensure seamless technical support.

* Train and mentor junior team members to enhance their technical skills.

* Manage escalations and ensure high customer satisfaction.

* Document and maintain technical support procedures and policies.

* Coordinate with vendors for hardware and software procurement.

* Conduct regular audits to ensure system security and data integrity.

* Stay updated with the latest industry trends and technologies.

* * Possess strong expertise in Service Desk and Desktop Support

* Remote.

* Have in-depth knowledge of Medicare and Medicaid Claims processes.

* Demonstrate excellent problem-solving and analytical skills.

* Exhibit strong communication and interpersonal abilities.

* Show proficiency in managing and leading technical teams.

* Display a proactive approach to identifying and resolving issues.

* Have experience in a hybrid work model and day shift operations.

* Maintain up-to-date knowledge of healthcare regulations and compliance.

* Be adept at using support ticketing and monitoring tools.

* Possess the ability to train and mentor junior staff effectively.

* Show capability in vendor management and procurement processes.

* Demonstrate a commitment to continuous learning and improvement.

* Exhibit strong documentation and procedural skills.

The annual salary for this position is between $55,000-70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences, so they stay ahead in a constantly evolving world.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.