Instant Payment Operations Manager
This Instant Payment Operations Manager is responsible for managing all aspects of the Real Time Payments (RTP) Service and Zelle (i.e. Instant Payments rails) daily operational transaction processing of all incoming and outgoing payments. The Instant Payments Manager is directly responsible for ensuring all obligations associated with efficiency goals, management controls, performance targets, project commitments, regulatory requirements, service level agreements and supplier relationships while contributing to strategic roadmaps associated with incoming and outgoing Instant Payments activity. Instant Payments rails and the channels that connect them are expected to grow exponentially over the next five years therefore this position will also ensure the operating model grows and adapts accordingly.
Position Responsibilities:
Operations Management
- Provide 24x7 support, with some work happening off-hours via remote access and mobile phone.
- Deliver all aspects of Instant Payments service including accurate and timely daily transaction processing. Includes ensuring proper resources, procedures, controls, etc. are in place to complete daily mission.
- Establish and monitor performance metrics (KPIs) to ensure operational efficiency and to meet service-level agreements.
- Partner with Payments Product team to scale operating model for payments growth as business initiatives attract new clients and/or growth of existing client base.
- Establish and maintain the necessary processes to accommodate anticipated growth in Instant Payments volume as new channels are enabled and new participants join the network.
- Collaborate with cross-functional partners in Product, Technology, Risk and Fraud to optimize service delivery and resiliency.
- Stay abreast of industry developments including adoption, operational best practices to ensure continuous improvement.
Project Management
- Provide strong engagement and thought leadership to product innovation efforts related to channel growth strategies (e.g. API development).
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live.
- Ensure key strategic initiatives pertaining to Instant Payments are executed in a timely and effective manner.
Financial and Risk Management
- Identify and implement process improvements to reduce operational risk.
- Accountable for ensuring all audit and testing requests are fulfilled on time and accurately.
- Develop, document, and maintain standard operating procedures and workflows for instant payment processes, ensuring consistency and compliance.
- Ensure compliance with all department, corporate, and regulatory policies and procedures.
- Remediate out-of-balance conditions related to Instant Payments to prevent operational losses.
Human Resource Management
- Conduct performance reviews, set individual and team goals, and provide ongoing coaching to drive continuous improvement.
- Monitor individual/staff performance to ensure operational procedures are being followed.
- Oversee cross-training across all Instant Payments business processes.
- Counsel employees for interim and annual reviews, corrective actions, and responsibility changes.
Position Qualifications:
- Bachelor's degree from an accredited university or 4 years of experience in an Operations Management or Support Capacity
- 8 years of experience managing an operations area, including overseeing budgets and metrics
- 5 years of experience working in banking or the financial sector specifically in payments
- 5 years of experience working in Microsoft Word, Excel, Power Point, and Project
- 2 years of experience working in an Instant Payments Product, Operations or Technical role
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 26, 2025