Tourist Information Supervisor

Become the driving force behind exceptional experiences for every guest at Pennsylvania's Welcome Centers. If you take pleasure in helping others, bringing joy to someone's day, or simply spreading positivity to those you meet, we encourage you to apply now! This opportunity could be the ideal career path you have been searching for.

The person occupying this role will oversee the operations of the PENNDOT Welcome Centers. You and your team will be tasked with delivering precise, efficient, and helpful information and resources to travelers visiting these facilities, thereby assisting them in planning their journeys. As a representative of the Commonwealth of Pennsylvania, you will greet and assist guests while maintaining a comprehensive understanding of the state's highways, transportation networks, public and private attractions, recreational areas, events, weather updates, accommodations, and tourist sites, ensuring that visitors receive relevant printed materials.

Moreover, the role encompasses responsibilities related to public relations and the enhancement of both internal and external communications to optimize operational effectiveness. This includes organizing quarterly meetings focused on events, programs, and services, among other tasks. For further information regarding the specific responsibilities associated with this position, please refer to the detailed position description.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hour work week
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday
  • Temporary hours of operation are 9:00 AM to-5:30 PM.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor; or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Supervisory experience.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.