Sr Fraud Prevention Analyst

The Sr Fraud Prevention Analyst is responsible for assessing various situations, identifying risks, conducting research and producing clear documentation of all findings. Areas of responsibility include tasks related to fraud deterrence, risk mitigation, and recovery. . The Analyst will monitor for potentially fraudulent activities across multiple transaction types to include, but may not be limited to, Wires, ACH, Check, Deposit, Online Banking, Card. This position is essential to protect the enterprise from financial loss stemming from internal / external fraudulent behaviors. The Analyst will provide customer service to internal and external customers, investigation of potential fraud, documentation of fraud related alerts, and escalation of confirmed fraud cases. Responsible for high quality support and services to the bank, branches, and ultimately to customers. Ensures safety and security measures are followed in accordance with Bank policies and procedures.

RESPONSIBILITIES

• Perform Regulation E claims tracking, research and resolution according to regulatory requirements and network rules.
• Debit card fraud alert monitoring.
• Review and analyze transactions flagged as suspicious or high-risk.
• Investigate and research forgery and theft within customers' accounts.
• Process Incoming and Outgoing collections of fraudulent items.
• Conduct customer outreach as needed to determine evidence of fraud.
• Interact with various Financial Institutions, Branch, and Department staff.
• Process return mail and research requests.
• Provide timely investigations and follow up to fraud alerts based upon established SLAs.
• Work under limited supervision following established guidelines and Procedures
• Serve as first line of defense for risk management by identifying and reporting suspected or known violations of law, regulation or compliance.
• Provide Senior Management recommendations or solutions to mitigate risk, complex problems or situations.
• Assist in ensuring department activities run smoothly and efficiently.
• Respond to inquiries presented by team members.
• Provide direction and cross-train new and existing team members on processes, policies and procedures.
• Act as a liaison between customers and internal departments.
• Prepare correspondence letters and request additional information from Clients

QUALIFICATIONS

• 5+ years of branch operations or relevant experience required
• Experience with check fraud and Reg E disputes preferred

A reasonable, good faith estimate of the minimum and maximum base salary for this position is $20.26 to $35.53 /hr. Actual compensation will vary based on various factors, including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html

CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.