Business to Business Collections Representatives

Hunter Hamilton is working with a large corporate client located near the Cumberland Mall/Truest Park area of Atlanta and they are in need of Business to Business Collections associates to join their team! These are long term temporary opportunities with potential for long term conversion depending on performance and client needs. There are multiple shifts available working on site full time Monday through Friday. Hunter Hamilton offers hourly/weekly pay, direct deposit and temporary health benefits!

ESSENTIAL JOB FUNCTIONS:

• Makes regularly scheduled collection calls on all account balances as assigned.
• Maintains a system of follow-up to ensure customers follow through with their promises
• Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts.
• Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
• Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions
• Displays critical thinking skills
• Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service
• Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures
• Facilitates monthly conference calls with all levels of management and field personnel
• Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection's lifecycle. (Credit Hold, Lien filing, Demand Letters, etc.)
• Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment and demonstrated partnership with the field team
• Performs account reconciliation to determine billing/payment errors and facilitates correction
• Research unapplied cash and on-account credits for validity and determine proper application or process necessary refund
• Achieves full coverage of their assigned portfolio of accounts specific to job assignment monthly
• Works with internal customers and personnel to figure out the root cause of and accounts delinquency and helps implement a solution
• Performs other duties as assigned

EDUCATION & EXPERIENCE:

• 1+ years of accounts receivable, collections or outbound customer service is required
• Requires intermediate experience with Windows-based computer software including Microsoft Office, including formulas, basic pivot tables and v-look-ups
• Solid basic math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
• Related experience and/or training in business-to-business collections, cash application, and/or billing
• High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience
• Intermediate experience with Microsoft Office to include: VLOOKUP function, creating formulas, & building spreadsheets, preferred

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Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.