Member Experience Advocate Associate

BlueCross BlueShield of Minnesota
life insurance, vision insurance, paid time off, 401(k), remote work

Feb 27, 2025
About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. Now Hiring for an April 21st start date! You must live in the state of Minnesota to be eligible for this role. We are now hiring approximately 16 Member Experience Advocates Associates to support the Blue Ride line of business in the call center! This is a fully remote position! We provide paid training to set you up for success in this role! Training begins 04/21/2025. Schedule during training: Monday - Friday from 8:30 - 5:00 PM, Schedule after training: 8:00am - 5:00pm CST, Monday-Friday. This position will be full-time remote, work from home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection must be hard-wired from the router to the company provided equipment. The rate of pay in this role will be $21.75 - $22.25/hour. The Impact You Will Have As a Member Experience Advocate Associate you will specialize and focused on delivering an experience that empowers members to achieve the best possible health outcomes, deepens member loyalty, and grows brand awareness. Advocates align and support our strategic pillars of Advocacy, Empowering our People, and Market leadership through their member-centric approach. The Associate role is an exciting and rewarding career for individuals who have a passion for helping people and would like to begin their career in customer service at a top health insurance company. Your Responsibilities Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners. Resolving member inquiries and proactively helping members with transactional tasks. Ability to multitask and navigate through many applications while providing a seamless experience to our callers. Advocating for members by providing compassionate and proactive support. Managing relationships with both satisfied and dissatisfied members. Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure. Capability to work remote and dedicate 100% of work schedule to interacting with members via the phone or other technology. Demonstrates commitment to our values, practices, policies, and procedures. Required Skills & Experience 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Self-driven with the ability to work independently by taking personal accountability for their performance and actions. Resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes. Ability to be empathetic, compassionate and demonstrate patience. Communication and listening skills. Ability to adapt to ever changing health care requirements and processes. Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes. Ability to remain calm in challenging situations. Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs. Ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members. Computer literacy and typing skills (Ability to learn new process, technology, etc.). Ability to solve problems logically and critically, as well as utilize resources and tools to help members. Effective time management and organizational skills Preferred Skills and Experience Prior insurance or health care experience Prior experience interacting with consumers Associate degree Microsoft Office (Outlook, Word, OneNote Excel, etc.) Compensation and Benefits: Pay Range: $21.00 - $22.25 - $25.15 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.