Patient Access Team Representative - Ortho

Primary Shift: 0730-1600

Secondary Shift: 0800-1630

GENERAL SUMMARY:

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

QUALIFICATIONS:

Education/Skills Required:
1. High School Graduate or GED required.
2. Ability to read, write in English is required.
3. Successful completion of a CVPH medical terminology exam preferred.
4. Associates Degree in Business or Healthcare preferred.
5. Minimum of two years customer service experience or receptionist work experience required.
6. Ability to accurately type 30 words per minute required.
7. Experience with answering phones, taking and routing messages.
8. Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.