IBS Operations Support Technician (Fort Meade, Maryland)

Operations Support Technician

Location: Ft. Meade, MD

Salary Range: $75,000 - $95,000

Mission Essential Intelligence Solutions (MEIS) provides a
fulfilling work environment fostering the opportunity for team and personal
success. Becoming a key member of MEIS positions you to impact a critical
global mission and positively influence the direction of the company.

MEIS staffs a 24/7 operations center point of contact,
monitoring system health and data flow for IBS Enterprise operations. The
technicians are primarily responsible for ensuring end-to-end enterprise
connectivity to provide assured dissemination to the joint and collaborating
nation (CN) war-fighter. Our team of experts utilize various DoD and
proprietary tools to globally monitor and keep abreast of any developments that
may cause system degradation.

Duties and Responsibilities:

• Support Joint Service and Collaborating Nation global
  operations 24/7 for IBS users to include daily interaction with customers
  to resolve system related issues
• Gather information through discussions with customers
  and system technicians to identify root cause of issues and provide
  mitigation strategies in accordance with the system standards
• Provide support to system users and system
  troubleshooting for customers, technicians and overall system health
• Consult with system technicians and system users for
  proper programming of system application, and advise/assist the system
  technicians as the "eyes" of the system
• Documentation and analysis of trouble tickets,
  escalation point to engineers, and ensuring ticket resolution
• Provide Health & Status monitoring and reporting of
  IBS Enterprise to generate system reports and analysis of data to provide
  detailed diagnosis and solutions to customers regarding information
  reported
• Provide daily analysis of system applications
  interpreting system health and defining proactive and strategic approach
  to system maintenance
• Perform timely analysis on IBS metrics and provide
  assessments on system performance and recommendations for IBS system
  optimization
• Gather, consolidate, and report Enterprise Reliability,
  Maintainability, and Availability (RMA) data
• Monitor and report anomalies on the physical, data
  link, network, and transport layers of IBS Enterprise encompassing local
  and wide area networks, end-to-end telecommunications and circuit
  switching systems
• Perform other duties as assigned
• Occasional travel may be required
• 24/7 Duty Shift Work required

• MUST have a minimum of active TS/SCI clearance
• Minimum of 2 (two) years of experience performing help
  desk support functions
• Experience leading short projects involving outside
  teams
• Strong sense of ownership, urgency and drive
• Excellent analytical skills
• Excellent communication skills