SCHEDULING SPECIALIST

Sparrow Health System

United States, Michigan, Lansing

1200 East Michigan Avenue (Show on map)

Feb 28, 2025

Job Opportunity

Job ID:47478 Positions Location: Lansing, MI Job Description General Purpose of Job: Schedule
Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Schedule and coordinate resources for patient appointments and procedures for Medical Oncology (6027), Radiation Oncology (7050) and Intravenous Specialty Infusion Center (ISIC). Obtain all needed patient related information including diagnostic records, lab results etc.. Verify all appointments/procedures in EPIC/Mosaiq. Greet and check in patients for testing using AIDET. Support Physicians/Administration/Caregivers in their daily needs.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

- Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Mosaiq scheduling system.
- Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented.
- Schedules patient procedures using EPIC/Mosaiq obtaining all necessary information and coordinating procedures with physicians, radiation oncology staff, equipment and personnel availability.
- Coordinate the compiling of patient records to facilitate patient rounds and quality assurance matters.
- Monitor accuracy of scheduled orders coming through Centralized Scheduling.
- Process patient orders via EPIC/Mosaiq.
- Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
- Handles confidential information on a daily basis and maintains HIPPA compliance.
- Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned
- Coordinates ordering needed supplies for department.
- Initiates pages to physicians and staff.
- Maintains patient medical records.
- Instruct new Caregivers in all procedures and responsibilities.

Job Requirements

General Requirements	* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience	High school diploma or GED Minimum of one year advanced secretarial/administrative training and/or experience. Minimum of 6 months experience with EPIC scheduling applications within the past year - preferred
Education	High school diploma or GED.
Specialized Knowledge and Skills	* Complete data entry testing with accuracy of 90% or higher Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills History of outstanding customer service skills Ability to multitask Strong attention to details Work history that exhibits outstanding dependability and ability to work independently Proficient in medical terminology. Proficient word processing and dictation/transcription skills. Use multi-line phone Knowledge and working experience with Excel Demonstrate knowledge of EPIC - preferred Knowledge and experience with Mosaiq scheduling system preferred

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family
Administrative/Clerical
Requirements:

Shift	Days
Degree Type / Education Level	High School / GED
Status	Full-time
Facility	Sparrow Hospital
Experience Level	New Grad