Project Management Information System (PMIS) Business Analyst - (Term-Limited)

Salary range is $60k to $140k, with a midpoint of $95k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a term-limited opportunity with an anticipated duration of 2 years.

GENERAL PURPOSE:

Under the direction, the PMIS Business Analyst supports the planning, implementation, and enhancement of the Project Management Information System. This role acts as a liaison between IT teams and business stakeholders, assisting in gathering and documenting requirements, refining processes, conducting basic analyses, and validating system changes. The Business Analyst contributes to improving functionality, data integrity, and user experience by translating business needs into technical requirements, supporting testing, and helping ensure solutions align with organizational goals.

ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Support Project Initiatives: Assist with projects by understanding business needs and objectives under the direction of more senior staff. Participate in moving the project from concept through final implementation with guidance.
• Assist in Requirement Gathering: Help gather and document business and technical requirements, participating in interviews and facilitation sessions with stakeholders under supervision.
• Help Reconcile Information: Support in reconciling information from multiple sources to help create detailed business requirements within the scope of the initiative.
• Support Gap Analysis: Assist in comparing the present state of the business with a desired future state under the guidance of senior analysts to provide gap analysis.
• Coordinate with IT Teams: Work under the supervision of Enterprise Architects, InfoSec, Engineers, Project Managers, and other IT teams to identify technical requirements and potential solutions, understanding downstream impacts.
• Collaborate within Scrum or Kanban teams, participating in stand-ups, sprint planning, and retrospective meetings.
• Clarify Scope Elements: Help in articulating and isolating in-scope and out of scope elements of projects.
• Translate Needs into Requirements: Support the translation of client needs into business requirements; assist with functional design requirements with oversight from senior colleagues.
• Assist in Developing Diagrams and Documentation: Understand and help translate complex topics into standard documentation and diagrams using tools like Word, Visio, LucidChart, Excel, etc., under the guidance of more experienced staff.
• Support Testing: Assist in creating testing plans and participate in end-to-end testing to ensure that requirements are met, under the direction of senior staff.
• Assist in Training and Development: Help develop training materials and participate in the training of employees as directed by senior analysts.
• Support Data Management: Assist in developing and maintaining data definitions and standards, ensuring compliance under the supervision of senior staff.
• Document Maintenance: Help maintain necessary documentation for IT and procurement processes.
• Support Process Improvement: Participate in process improvement projects to develop efficient business processes and workflows, implementing improvements under guidance.
• Professional Development: Attend and participate in professional group meetings as directed; stay informed of new trends and developments in related fields.
• Vendor and Consultant Support: Assist with managing relationships with vendors and consultants to augment staff capabilities, under supervision.
• Adhere to Safety and Sustainability Standards: Follow Agency safety rules and integrate sustainability into everyday business practices.
• Other Supportive Duties: Perform other duties as assigned, primarily supporting roles rather than leading them.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Business Administration, Information Systems, Computer Science, or closely related field. Four years of experience in business analysis or a related IT field; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

• Understanding of how to assess system capabilities, identify requirements, and translate business needs into technical specifications.
• Strong verbal and written communication skills are essential for documenting requirements, explaining complex information to non-technical stakeholders, and collaborating with team members.
• Proficiency in building relationships, negotiating, and working collaboratively with diverse teams across the organization.
• Capability to adjust to new situations and changing requirements, as business needs and technologies evolve.
• Familiarity with common business software, such as Jira, LucidChart, ServiceNOW, and especially Microsoft Office Suite (Excel, PowerPoint, SharePoint, and Visio).
• Knowledge of project management and development methodologies such as Agile or Waterfall, which guide the planning, execution, and delivery of IT projects.
• Understanding of how systems can be leveraged to improve business processes.
• Ability to identify, analyze, and propose solutions to various business challenges.
• Understanding relevant industry standards, compliance requirements, and how they impact business operations.
• Attention to detail to ensure accuracy in data, documentation, and analysis.
• Ability to train end-users on new systems and provide ongoing support.

Preferred Knowledge and Skills:

• Ability to effectively gather and document business requirements, facilitate process improvements, perform root cause analysis, and create testing plans.
• Experience creating or reviewing standard operating procedures (SOPs), developing Business Requirements Documents (BRDs), contributing to Requests for Proposals (RFPs), and evaluating vendor proposals and demos.
• Experience developing common project deliverables such as Charters, Risk Registers, RACI charts, PowerPoint Presentations, Testing Plans, and Training Guides.
• Experience with Agile, Scrum, or other project management methodologies.
• Efficiency with the use of applications such as ServiceNOW, Jira, LucidChart, Visio, Excel (specifically PivotTables), PowerBI, PowerAutomate, SharePoint, Teams, and PowerPoint.
• Experience with PMIS tools (e.g., Primavera Unifier, Kahua) or project controls systems.
• Experience on major implementation projects.
• Outstanding communication, facilitation, presentation, and documentation skills.
• Familiarity with ITIL and Change Management principles.
• Business Intelligence and data management best practices.
• Knowledge of IT applications, processes, software, and equipment.

Physical Demands / Work Environment:

• Work is performed in a hybrid office environment.
• Position is responsible for creating process maps. May be subject to seeing.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.