Manager of Sterling Relationship Development

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

The Manager of Sterling Relationship Development leads a team focused on building strong relationships and driving growth within Granite's Sterling Accounts-customers with an MRC under $3,500 but high potential for expansion. This role is responsible for analyzing account performance, identifying barriers to growth, and implementing strategies to enhance customer engagement and revenue. The manager will coach and support their team in developing Sterling Accounts into long-term, high-value customers.

Key Responsibilities:

• Lead and mentor a team of Relationship Development Associates - Sterling, ensuring they effectively manage and grow their accounts.
• Identify barriers to account growth, such as service limitations, pricing concerns, or customer engagement issues, and implement targeted solutions.
• Develop and execute customer engagement strategies to increase account retention and revenue expansion.
• Collaborate with internal teams (Sales, Marketing, Product, and Customer Success) to create tailored solutions for Sterling Accounts.
• Establish and track key performance metrics (KPIs), ensuring the team meets and exceeds growth targets.
• Conduct pipeline reviews and customer strategy sessions to assess opportunities and challenges.
• Ensure Salesforce and other sales tools are used effectively to track performance and account development.
• Provide insights and recommendations to leadership on optimizing the Sterling Account strategy.

Qualifications:

• 3-5+ years of experience in sales leadership, account management, or business development.
• Strong ability to analyze account performance and implement growth strategies.
• Proven track record of coaching and developing sales teams.
• Deep understanding of customer relationship management and sales strategies.
• Excellent communication, negotiation, and problem-solving skills.

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