Manager, Business Development & Customer Success

Iteris is seeking a results-driven Manager, Business Development & Customer Success to manage and scale the Account Development, Customer Success, and Renewals teams, with a focus on public sector customers. This role will drive pipeline growth, optimize account engagement, and accelerate revenue across hardware and software
solutions.

What you will be doing:

• Lead and develop an inside sales team focused on prospecting, customer success, and renewals in the public sector
• Build a performance-driven culture with accountability and execution
• Recruit, train, and mentor reps in public sector procurement, sales strategies, and funding processes
• Align team objectives with company growth initiatives and collaborate with field sales, marketing, and partners
• Drive prospecting and lead qualification for government agencies, municipalities, and transportation departments
• Build scalable outreach strategies aligned with public sector purchasing behaviors
• Collaborate with marketing and sales teams to enhance awareness and engagement
• Navigate RFPs, cooperative contracts, and grant funding to drive revenue
• Implement MEDDPIC methodology to qualify and close deals
• Equip reps with tools, messaging, and tactics to improve conversion rates
• Track performance and refine strategies to ensure consistent execution
• Oversee customer engagement, adoption, and expansion strategies
• Maximize customer value from Iteris' hardware and software solutions
• Manage renewal forecasting and churn reduction through proactive engagement
• Partner with support, product, and field teams to drive post-sale success
• Leverage Salesforce (SFDC) for pipeline visibility, forecasting, and reporting
• Define and track KPIs, including lead conversion rates, sales cycle velocity, customer retention & expansion, and account engagement
• Utilize automation and analytics to optimize sales workflows

What you need to be successful in this role:

• Bachelors degree
• Over five (5) years in account development, inside sales, or customer success, focusing on hardware and software solutions
• Experience leading teams targeting public sector sales and navigating government procurement cycles
• Proficiency in MEDDPIC sales methodology and structured inside sales execution or equivalent sales qualification methodologies
• Advanced Salesforce (SFDC) skills for pipeline management and KPI tracking
• Strong leadership, coaching, and team-building abilities

Iteris anticipates paying between $125,000 and $135,000 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

#LI-ONSITE

What's in it for you:

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.