Client Services Representative

This position contributes to the overall success of the Client Services department by providing administrative support to the team, by performing all assigned multi-level tasks and projects in a professional, timely and efficient manner. Reports directly to the Director of Client Services.

Responsibilities

• Research, develop, and disseminate written communications in a clear and professional manner including presentations, emails, reports, SOPs, etc.
• Create and distribute monthly Key Performance Indicator reports.
• Work with spreadsheets, track data and maintain organizational charts.
• Participate in various reconciliation projects, process improvements and special projects.
• Support leadership with new hire onboarding by ordering computer equipment, badges and uniforms.
• Craft content for the monthly department newsletter.
• Oversee the show organizer survey distribution process.
• Schedule Show Planning Meetings.
• Assist with the preparation and management of the financial Month End Close Process.
• Manage unbilled revenue by auditing the monthly show organizer unbilled invoice report.
• Maintain departmental supplies inventory
• Maintain confidential and sensitive information and files
• Support events as necessary
• Aid departmental personnel in completion of necessary department task and functions.
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services

Qualifications

• Advanced working knowledge of MS Office Suite, including Outlook, Teams, Excel, Word, PowerPoint, Visio, and Forms.
• Proficient project management skills.
• Great oral and written communication skills.
• High degree of professionalism and solid ability in delivering high quality customer service (Internal and External)
• Ability to effectively listen to others, collaboratively share ideas, and communicate effectively throughout all levels of the organization.
• Strong analytical and problem-solving skills
• Must be extremely detail oriented and have a great sense of urgency.
• Must have the ability to work independently while juggling multiple priorities at one time.
• Demonstrated ability to effectively organize and prioritize work and handle multiple assignments to meet deadlines or requirements.
• Ability to manage confidential and sensitive information.
• Tradeshow, convention, hospitality industry or special event planning experience a plus
• College degree preferred

Work Environment

• Must be able to work under pressure and remain calm and professional.
• Requires ability to adapt to multiple settings and shifting responsibilities.
• Requires working both alone and with others in a team atmosphere.
• Requires working with union and non-union employees.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...