Associate Business Analyst

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:

• Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success.
• Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes.
• Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement.
• Organizes and monitors projects through completion and guides others on the team in collaborative efforts.
• Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues.
• Conducts business process and workflow analyses. Develops business process descriptions, use cases, and scenarios.
• Collaborates with internal customers and project teams to identify user needs and develops program and process requirements.
• Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions.
• Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues.
• Facilitate cross-functional coordination and collaboration within and outside the department.
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities:

• Understanding WGU's competency-based education model.
• Passionate about driving performance improvements.
• Process orientated with a capability to take the operations to a continuous improvement journey
• Strong organizational skills with a high attention to detail.
• Ability to build consensus and motivate others.
• Ability to manage and report data on several projects/initiatives at once.
• Excellent oral and written communication skills.
• Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors
• Solid technical and problem-solving skills.
• Understands projects and initiatives within the department
• Creative mindset for recommending new initiatives.
• Ability to create and track data related to project impact.
• Ability to plan and meet schedules.
• Work equally well in self-managed and team-based projects.
• Creative, good-natured, and passionate about data and its support/guidance for the WGU mission.
• Proficient in Microsoft Office 2016 or Office 365.
• Ability to learn new applications and/or platforms as needed.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in a related field of study or equivalent work experience
• 1 year of related experience
• Some positions may require the ability to obtain (within 30 days) the certification needed to employ the Lean Six Sigma Greenbelt methodologies and tools to accomplish business objectives.

Preferred Qualifications:

• Master's degree preferred, and appropriate experience.
• Six Sigma Green Belt Certification

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.