CC Front Desk Graduate Assistant

Working Title: CC Front Desk Graduate Assistant

State Role Title: Graduate Assistant

Position Type: Graduate Assistant

Position Status: Part-Time

FLSA Status: N/A

College/Division: Health and Wellbeing

Department: 100171 - Counseling Center

Pay Rate: Other

Specify Range or Amount:

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/07/2025

About JMU:

Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

The Counseling Center (CC) at James Madison University is accepting applications for multiple Graduate Assistant positions. Please see our CC and VAS websites, listed below, to learn more about the services provided. https://www.jmu.edu/counselingctr/index.shtml
https://www.jmu.edu/victimadvocacy/index.shtml

Application materials:
* Please submit a cover letter expressing your interest and how your experience and/or education would be a good fit with the position(s).
* Please also submit a current resume.
* Please include your JMU student I.D. number with your application. As indicated on the informed consent form that students sign when they enter treatment at the CC or VAS, former and current clients of the agency are not eligible for employment.

Duties and Responsibilities:

CC Front Desk Graduate Assistant:
* Provide front desk coverage for the Counseling Center, which includes maintaining a welcoming and confidential presence, checking students in for appointments, answering phone calls, and consulting with professional staff
* Assist with front office operations such as scheduling, faxing, and maintaining the common spaces
* Assist in supervision of student staff

All CC Graduate Assistants will:
* Attend weekly 1-on-1 supervision with supervisor
* Attend weekly all staff meeting
* Support administrative projects for the CC and VAS as needed (e.g.: scanning, copying, administrative tasks for other direct services, etc.)
* Be cross-trained to complete tasks associated with CC and VAS Graduate Assistant positions including: CC and VAS Front Desk Graduate Assistant, Specialized Workshop Series Graduate Assistant, and Suicide Risk Reduction & General Outreach Graduate Assistant
* Complete other tasks as assigned by supervisor

Additionally, please note that CC Graduate Assistants:
* Do not provide direct clinical care
* Are required to complete their 20 hours during the M-F, 8-5 work week
* Will be asked to attend a day long orientation at the CC prior to the start of the academic year

Qualifications:

Minimum Qualifications:
* Qualified applicants (1) are currently pursuing a graduate degree at JMU, (2) are self-motivated and self-directed, (3) have strong interpersonal skills, (4) are organized, (5) sensitivity and commitment to confidentiality and clinical concerns of clientele and (6) can effectively collaborate within a multidisciplinary team.
Desired Qualifications:
* Preferred qualities of the candidate include: (1) administrative and computer skills required to effectively support front desk operations, (2) demonstrated skill in working well under pressure to prioritize and manage multiple responsibilities, (3) a spirit of warmth, acceptance, respect, and trust toward clients and colleagues, (4) excellent oral and written communication skills.

Additional Posting Information:

Conditions of Employment:

Students may apply to a graduate assistantship prior to being accepted into a graduate program. However, to be eligible to receive an assistantship upon entry into a graduate program, the following criteria must be met:

The student must be conditionally or unconditionally accepted into a graduate program. Students who are provisionally accepted will not be eligible until they achieve conditional or unconditional acceptance into their program.

The students must have an official transcript on file indicating completion of a baccalaureate degree from an accredited institution or agency

After receiving an assistantship, the student must maintain at least a 3.0 graduate GPA in order to retain or reapply for the assistantship.

These are minimum criteria. Graduate program coordinators have the right to impose additional criteria if they see fit.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.