Director - Quality Assurance, Enterprise Technology

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Director of Quality Assurance will oversee the QA department, ensuring the highest standards of quality across all IT products and services. This role involves strategic planning, process improvement, and team leadership to drive quality initiatives and ensure timely and efficient delivery of high-quality products. Initially, the focus will be on taking inventory of the different QA teams and services throughout the application portfolio and product agile process, consolidating and centralizing them under one unified leader.

MAJOR ACCOUNTABILITIES:

• Construct and organize a multi-tiered team system to align with the organization's global expansion, platform modernization, and business transformation efforts.

• Continuously refine and improve QA strategies, policies, and procedures to ensure product quality and compliance in IT engineering.

• Modernize the QA technology stack, emphasizing test automation, performance testing, and continuous testing integration.

• Expand the internal QA team to support business growth, ensuring the team has the skills and resources to meet increasing demands and maintain quality standards.

• Develop and maintain a network of external vendors to support staff augmentation and manage burst capacity effectively.

• Collaborate with cross-functional teams, including IT engineering, Product, Project Management, and Business Change teams, to integrate quality standards into all stages of the product lifecycle.

• Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards.

• Stay current with innovation, industry trends, and best practices to continuously improve QA processes.

• Lead the adoption of next-generation testing frameworks, focusing on AI-driven testing, predictive analytics, and real-time monitoring.

• Develop robust test data management and synthetic data generation capabilities to support comprehensive and efficient testing.

• Define and track global quality metrics, ensuring consistency and visibility across regions.

• Prepare and present quality reports to senior management and stakeholders.

• Create governance frameworks for test environment management and release quality gates, ensuring only high-quality releases reach production.

REQUIREMENTS FOR SUCCCESS:

• Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Engineering, Quality Management, or a related discipline).

• Minimum of 10 years of experience in quality assurance, with at least 5 years in a leadership role within IT engineering.

• Extensive experience in leading QA for large-scale SaaS platforms with high availability and performance requirements.

• Proven expertise in modern QA practices, including test automation, performance testing, continuous testing, and integration testing strategies.

• Experience with AI-driven testing frameworks, predictive analytics, and advanced performance monitoring tools is a plus.

• Strong cross-functional collaboration skills, working with engineering, product management, and operations teams.

• Proven experience establishing Centers of Excellence (CoE) for QA and fostering global knowledge sharing and innovation.

• Exceptional communication and stakeholder management skills.

• Experience implementing governance frameworks for release management and quality assurance milestones.

• Strong understanding of CI/CD pipelines and their integration with QA processes.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.