Service Coordinator

Application Instructions:

To be considered for this position, please follow these two steps:

1. Complete the Culture Index Survey - Copy and paste the following link into your web browser: https://go.cultureindex.com/p/TJSWoApDFf.
2. Submit Your Application - Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if both steps are completed.

Drive Operational Excellence in Service Delivery

At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, we specialize in delivering high-quality service and solutions for the power generation industry. As an Service Coordinator, you will play a critical role in coordinating service work orders, ensuring seamless execution, and driving process improvements.

If you have strong organizational skills, technical knowledge, and a commitment to efficiency and quality, we'd love to have you on our team!

What You'll Do

• Open and manage service work orders (SWOs), ensuring accurate tracking and communication with service managers and internal teams.
• Review customer requests for quotes (RFQs) to ensure quotes and orders align precisely with customer needs.
• Record and track time and travel expenses related to service personnel.
• Invoice service work orders, ensuring bookings match customer POs and resolving any discrepancies.
• Support accounts receivable (AR) aging inquiries, ensuring timely resolution.
• Maintain strong communication with internal teams and customers, following up on open quotes and orders to maximize revenue.
• Collaborate with multiple departments to coordinate service delivery and ensure efficient workflows.
• Assist in overseeing workshop productivity and quality, including process improvement initiatives and cross-training efforts.
• Ensure clean and accurate billing within 5 business days of job completion.
• Provide proactive customer updates on job progress and timelines.
• Drive continuous improvement, aiming for a 3-5% increase in workshop margin year-over-year.
• Support quality control efforts, gathering feedback from internal and external stakeholders.

What You Bring

• Technical knowledge or experience in the power generation industry (preferred).
• Strong customer service orientation with excellent communication skills.
• Experience with technical sales and the ability to read and interpret technical drawings and documents (preferred).
• Negotiation skills with the ability to balance customer needs and business objectives.
• Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and experience with ERP systems.
• Strong attention to detail, problem-solving skills, and ability to drive process improvements.
• Self-motivated, adaptable, and able to work independently while collaborating with a team.

Education & Experience

• Associate or bachelor's degree in procurement, supply chain, distribution, technical science, or a related field (preferred).
• Minimum 3 years of relevant experience in service operations, order fulfillment, or a related field.

Work Environment & Physical Demands

• Office-based role with routine use of computers, phones, and office equipment.
• Occasional work in service environments, requiring standing, walking, and lifting up to 50 pounds.
• Ability to kneel, stoop, and work in confined spaces as needed.
• Comfortable working outdoors in various weather conditions when necessary.

If you're looking for an impactful operations role where your skills drive efficiency, accuracy, and service excellence, apply today!

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'EEO/AA Employer/Vet/Disabled'

To be considered for this position, please complete the Culture Index survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/TJSWoApDFf