Implementation Coordinator | Remote | AirStrip

NantHealth
vision insurance, parental leave, paid time off, paid holidays, flex time, 401(k)
United States, Texas, San Antonio
Mar 04, 2025
Implementation Coordinator \| Remote \| AirStrip San Antonio, TX, USA * Virtual Req #12 Tuesday, March 4, 2025 Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives. We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us! AirStrip is adding an Implementation Coordinator (IC) to our team. In this position, you'll play a vital role in deploying our cutting-edge solutions, leading product testing and validation, delivering top-tier training to customers, and managing on-site activation plans. As a member of our Project Management Office, you'll ensure smooth deployments while maintaining high professional standards in customer interactions. You'll collaborate closely with hospitals, advising stakeholders at all levels to ensure seamless integration. When not engaged in customer projects, you'll support our operations team in various initiatives. Please note, this position requires 75-80% travel. You are regularly traveling Monday-Friday to client locations across the United States, multiple weeks in a row. Day-to-day activities include, but are not limited to: Execution of product testing which includes the ability to clearly document and communicate any identified testing issues to the project team. Participates and supports the project team with a speedy resolution of the identified issues. Collaboration with hospital's point of contact to successfully plan training and go-live events including communication, advertisement, management of physician and/or nursing engagement, and translation of details into a documented plan. Creation and completion of assigned documents for projects (e.g., customer training and support plan documentation, product qualification documentation, product acceptance documentation, internal support and analytics handoff documentation, notifications to internal AirStrip teams of clinical releases, post go live reports, etc.). These documents are regulated by AirStrip's Regulatory and PMO teams and are required to uploaded into the related Smartsheet and/or Salesforce repository. Conducts or assists the customer with end user and device registration activities. Management of on-site activation support for the customer by ensuring a smooth go-live which may include addressing end user questions, reinforcing training and high priority use cases, communicating AirStrip's value proposition, and enhancing physician and/or nursing experience and excitement about AirStrip solutions. Management of on-site activation support for the project management team which may include identifying and communicating any issues or concerns with the project team in a timely manner so that team has the ability to provide options and/or recommendations in order to minimize the perceived impact on a successful go-live or customer satisfaction. Supports customers with version upgrades and other maintenance initiatives. Assists AirStrip Sales and Account Managers with product demonstrations, meetings, and trade shows. Education & Experience Requirements: Bachelor's degree from a four-year college or university program, focus on business, IT, or healthcare preferred, although previous related experience will be considered in lieue of a degree. Experience working on cross-functional teams and strong dedication to teamwork Required Knowledge, Skills, and Abilities: Outstanding interpersonal skills along with the ability to engage physicians effectively and develop strong relationships with client points of contact to promote go-live success Demonstrated ability with providing highly effective and professional customer/client support in a service setting Strong problem-solving capabilities and commitment to quality Demonstrated leadership potential Basic working knowledge of application support Proven history of self-motivation and ability to work independently Strong proficiency in MS Word, PowerPoint, and Excel The salary range for applicable US-based applicants to this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location. $50,000 - $57,000 base salary. We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to LinkedIn Learning, we understand that our company succeeds when our employees succeed as individuals. Additional notable US-employee benefits include: Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees Growth and Development opportunities 401(k), including a 3% company match Paid Holidays Paid Parental Leave, including a flexible return-to-work program Employee Assistance Program Discounts on popular cell phone plan providers Life & Disability Insurance And more! AirStrip, an affiliated company of NantHealth, is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants, where allowed by state and local law. At AirStrip the health and safety of our employees and their families is our top priority. The Company requires that its employees in the US and Canada be fully vaccinated, where allowed by state and local law, and proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other details Job Family Implementation - Implementation Business Analysis Job Function Professional Pay Type Salary Apply Now San Antonio, TX, USA Virtual Share this job: