Support Specialist

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary
This position is primarily responsible for the effective development of the participant workforce by providing direct job coaching, training in all areas of food service operations, and ongoing rehabilitation support. The overall goal is to maximize disability employment, job retention, raise outplacement potential, and increase successful outcomes for program participant employees working on AbilityOne Contracts in NC.

Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
* Provides customized job coaching/systematic intensive training to direct labor AbilityOne participants to ensure successful employment through skill development in the following domains: food services skills, jog readiness, soft skill, & customer service. Provide ongoing supports utilizing

task analysis, visual aids, & check in with operation staff to ensure successful work placements within the dining facility.
* Meet weekly with operations staff to provide ongoing training, discuss interventions and/or accommodations needed to make employees successful performing their respective tasks, and to provide operations staff with placing employees in areas where they will be successful performing

task in the facility monthly staffing's.
* Coordinates timely, & accurate completion of Initial & Annual AbilityOne Individual Eligibility Evaluations each month and audits IEE's for possible revision, and assists with Peer Reviews of the files.
* Participates in the monthly safety committee meetings and oversees the Human Rights Committee that meets quarterly to ensure the health, safety, & well-being of the individuals with disabilities employed/served in our Rehab Programs. Responsible for the Annual Reviews, meeting

minutes, agenda, & input for the recruitment of committee members.
* As needed, advises management and rehabilitation team on training progress, needs/concerns, and issues of Ability One participants at participant sites.
* Assists with requests for reasonable accommodations and ensures accommodations are completed/routed appropriately for signatures and reviewed by HR timely for consideration.
* Coordinates and participates in interdisciplinary team process and other meetings pertaining to Ability One employee outcomes.

Additional Responsibilities
* Provide rehab supports to operations by meeting with them weekly to review workflow, training protocol with direct labor positions.
* Develop relationships with transportation providers in the area & assist direct labor employees with community resources when needed.
* Attend new employee orientation to facilitate the understanding of company policy and standards to new program participants.
* Understand & utilize SETWORKS electronic system as required.
* Assist with conducting satisfaction surveys with employees, stakeholders, & families to gain feedback about their needs & supports provided to them.
* Ensure yearly trainings are completed face to face or in Workday by employees at Cherry Point.
* Attend required ServiceSource, VR, Association of Persons in Supported Employment trainings, & other related conferences/trainings.
* Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)
* Qualified Professional within the Mental Health/Developmental Disabilities/Substance Use field with BA/BS Degree in Human Services field required.
* 3-5 years experience working with individuals with disabilities preferred
* Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities
* Ability to communicate effectively in oral and written form.
* Ability to establish and maintain effective working relationships with consumers, families, all levels of staff and community agencies.
* Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
* A well-organized & self-directed individual who is a team player.
* Must be able to handle confidential & delicate maters with diplomacy & be able to see the big picture as it relates to the overall development of an organization that strives for excellence
* Ability to interact with people at all levels of the organization.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standard exists.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer - for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
* Health coverage for you and your family through Medical, Dental, and Vision plans.
* Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
* A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
* Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
* To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
* A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information