Bilingual Collector II

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Mar 05, 2025
Description The Bilingual Spanish-speaking Collector II handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards. Primary Responsibilities: Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships Handle escalated member issues as required Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners Proactively identify gaps in processes and procedures and make recommendations for improvements Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members Participate in department projects and initiatives as required Assist in orientation and training of new Collectors Participate in system upgrades including quality control and testing Experience and Education Requirement: Minimum Education: High School Diploma or equivalent Minimum 2 years' experience in a collections position, preferably in the financial services industry Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations Effective time management skills and the ability to work independently or in a collaborative team environment Strong listening skills with ability to ask probing questions to determine member needs and overcome objections Strong problem solving and decision making skills with a strong attention to detail Strong communication and influencing skills; able to write/speak clearly Ability to professionally handle sensitive documents Familiarity with a core banking system is preferred Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR:$22.12 - $26.44 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhere to learn more! First Tech is not currently offering Visa sponsorship for this position #FTFSAM