Care Coordinator III (Poison Center) (Phoenix, AZ) (Multiple Positions)

Our Mission: To bridge every community in Arizona through healthcare innovation.

Our Team: The Arizona Reach program is a 24/7 service that coordinates acute medical care transfers out of IHS, PL 93-638, and critical access hospitals across Arizona. AZ REACH streamlines the transfer process by facilitating calls for placement, connecting practitioners, and following through on placement progress, allowing referring facility team members to focus on care. Come join a team that not only saves practitioners time, but it also saves patient lives.

This position requires clinical proficiency and a strong dedication to addressing healthcare disparities, overcoming access barriers, and advancing equity in care. The Case Manager will work closely with care teams and key stakeholders to ensure AZ REACH patients receive high-quality support, with a particular focus on ensuring efficient and seamless transition of care during the discharge process and continuum of care.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Fosters collaborative relationships with care teams across the healthcare continuum, including physicians and payers. Collects and disseminates relevant, timely information to the patient's healthcare team to ensure comprehensive care and to meet utilization and regulatory requirements.
• Responsible for assisting care teams in connecting patients to appropriate post-discharge services and coordinating specialty referrals with outpatient care teams.
• Maintains knowledge of Medicare, Medicaid, Purchased Referred Care (PRC), and other benefit programs to support discharge planning and/ or ongoing care. Stays informed about community resources available in the patients area to address their specific needs and access to care.
• Monitors and ensures comprehensive documentation of the patient's care plan, progress, and all communications with involved parties.
• May provide supervision and training to other staff members and performs assigned duties and tasks to support the department's needs. Provide on-call support during scheduled rotations or as required.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

• Bachelor's degree in Nursing is strongly preferred.
• Case Management experience.