Intensive Services Intake Coordinator/QA Specialist

We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning and development, we encourage you to apply today!

Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary:

The Intake Coordinator/QA Specialist is responsible for receiving, screening, and processing all referrals that come into the Intensive Services Program. This position is also responsible for providing information about Penny Lane's services to clients, DMH representatives and the community. The Intake Coordinator/QA Specialist receives referrals from DMH and is required to open an EXYM account, upload all documents received with the referral into EXYM, assign the referrals to teams as indicated by the Program Directors, and complete a disposition regarding the status of the enrollment that is uploaded into the SRTS. This position tracks all the enrollments and slot availability in Wraparound, FSP, and IFCCS. The Intake Coordinator/QA Specialist is expected to provide support to Penny Lane staff regarding the process and timeliness associated with completion of paperwork.

This position works under the direction of the Quality Assurance Manager and the IS Lead Intake Coordinator. The Quality Assurance Specialist will work to ensure that all chart documentation is accurate and in compliance with DCFS and DMH standards. This position will assist with ensuring the quality improvement in the Intensive Services program by conducting chart audits and making sure that corrections are made in a timely manner. The Quality Assurance Specialist will also assist with tracking the submission of documents, and gathering and submitting data as needed/requested.

Requirements:

• Bachelor's degree with 6 months of customer service or call center experience and 6 months of clerical experience.
• Or a high school diploma with 1 year of customer service or call center experience and 1 year of clerical experience.
• Or a high school diploma with 1 year of direct Intensive Services service.
• Intermediate knowledge of Microsoft Office products, as well as the willingness and ability to learn specialized software as needed.
• Bilingual Spanish required (verbal skillset only).
• Valid California driver's license; current automobile insurance; have and maintain a clean driving record acceptable to the organization's insurance company; have immediate access to his or her vehicle during work hours.

Position Location: North Hills, CA

Salary Range: $21.77 - $27.90 per hour

Additional $1.00 per hour bilingual Spanish differential

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.