Front Desk Coordinator - 134632

Under general supervision, the Front Desk Coordinator provides essential administrative and clerical support to the UC San Diego Health Eating Disorders Center. This position serves as the first point of contact for patients, providers, and staff, managing all interactions with professionalism and efficiency. The role requires multitasking, problem-solving, and maintaining confidentiality while offering excellent customer service and assisting with various office functions. Key Responsibilities include but are not limited to: Manage patient information in Epic, ensuring data is up-to-date and accurate. Maintain and update clinic databases and provider schedules. Assist in coordinating purchases and monitoring office supplies. Sorting/distributing mail. Process release of information requests. Greet and check in patients, ensuring smooth registration. Serve as the primary point of contact for phone inquiries and patient interactions, addressing questions, providing information, and routing requests appropriately. Manage complex calendars and assist with scheduling meetings. Troubleshoot problems and maintain HIPAA compliance and confidentiality in all aspects of the role, with professionalism and discretion. Coordinate and ensure all patient appointments have necessary authorizations and referrals, collect co-pays and ensure that patient registration information is updated. Scan incoming medical and insurance documents. Perform other duties as assigned to ensure smooth clinic operations.

• Two (2) years of experience performing administrative duties in a professional environment or an equivalent combination of education and experience.
• Proficient in the following: Outlook, Teams, Epic, Word, Excel, Power Point
• Superb customer service presence.
• Highly organized, detail oriented, skilled on the phone, problem solving, and conflict resolution.
• Ability to multitask, and to work independently between multiple systems.
• Strong written and communication skills.

• Three (3) years of experience performing administrative duties in a professional healthcare environment.
• Previous front desk, administrative, scheduling, coordination experience.
• Advanced knowledge of UC policies and UC San Diego Health processes.
• EPIC Experience.
• Have strong organizational skills with demonstrated, independent ability to set priorities.

• Must be able to work various hours based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.