Citizen Services Specialist

The City of Sterling Heights is seeking a proactive, organized, and collaborative individual to be its next Citizen Services Specialist!

• Pay starting at $26.4588/hr.
• Pay increases every six (6) months and annually on July 1st!
• Every other Friday OFF
• Medical with a VERY LOW premium share
• Dental at NO COST
• Vision at NO COST
• Paid holidays
• Paid Time Off
• Access to an onsite Employee Health & Wellness Center staffed with aphysician and nurse for you and any dependents!
• ...and so much more!

Position Summary

Under supervision of the Community Relations Director, the Citizen Services Specialist serves as a vital liaison between residents and the City, effectively addressing inquiries and concerns for swift resolution, ensuring follow-up for completion. Scope of work includes monitoring various communication platforms to capture resident concerns and feedback, managing the City's volunteer base for a variety of programs, and collaborating with City employees to execute programs such as citywide cleanups and special events, including, but not limited to, Sterlingfest, Cultural Exchange, & Volunteer Banquet. Strong organizational, conflict-resolution, and communication skills are crucial as the Citizen Services Specialist supports the Community Relations Department's mission to create community through engagement, messaging, and storytelling.

Minimum Qualifications

• High School graduate or GED equivalent
• A minimum of four years of related professional experience
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong conflict resolution skills
• Basic understanding of budgets and accounting principles
• Knowledge of event planning and public outreach/engagement strategies
• Knowledge of municipal organization, including departments, operations, ordinances, and procedures preferred

For the full job description, clickHERE.

Applications must be submitted by Sunday, March 16, 2025.

Check out the promotional announcement recruitment brochure for further information and details via the following link:

Citizen Services Specialist Recruitment Brochure

EOE/M/F/D