Travel Consultant

The Travel Consultant will offer best in class travel consulting to valued customers complete with travel arrangements including but not limited to air, hotel, car, and limo.

The role will be assisting our independent advisor business owner on all aspects of travel for their medical repatriation clients. Providing a qualified specialist booking service for the World-wide Medical Emergency Assistance Industry we pride ourselves in providing an industry leading service repatriating people back home when they have suffered an illness or accident whilst abroad. Our 24-hour team of experts handle sensitive situations with care, speed and efficiency in a busy environment working closely together to solve problems, discuss ideas and find inspiration.

This is a work at home role- must be able to work an overnight shift. Preferred hours of 11 PM EST to 7:45 AM EST- Flexible on days of the week.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

Creatively understand, evaluate, assess, and support our client's assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
• Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client
• After considering and researching all available options, finalize air, car, and hotel bookings by utilizing the Sabre reservation system.
• Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
• Invoicing as required utilizing Sabre or Agent Portal.
• Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem solving abilities are used throughout the client's trip to ensure that all services are delivered to the client's satisfaction.
• Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers' travel objectives.
• Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
• International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

• Bachelor's Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
• Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
• Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
• Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
• Excellent dispute resolution skills.
• Must be well-organized and detail oriented.
• Enthusiasm and willingness to learn
• Time management. Thrive in a fast-paced environment and be able to handle multiple responsibilities.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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