Service Backorder Specialist

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As the Service Backorder Specialist you will be on the front lines providing support for our customers and educating the
Rivian community on our continuously growing products and services. You will be a leader in driving
our customer service philosophy. The opening will be located at our Shepherdsville, Kentucky facility and reports
directly to a Service Supervisor.

• Serves as the primary point of contact for all backorders for all customers internal and external
• Manage day to day backorder lines incoming through all customer channels running reports via SAP
  and track the service emergency backorder process E2E
• Acts as a liaison between service parts and field operations to resolve part backorders and
  allocations
• Maintain and report out backorder to fulfillment metrics to service parts and field operations
  leadership
• Identify continues improvement techniques in both systems and process to streamline the overall
  order to fullfiment execution
• Support extraordinary backorder escalations
• Collaborate with NPI/Supply Chain/Service engineering to help unblock part flow
• Provide visibility to internal and external customers of status of open backorders
• Obtain parts recovery information from material planners to mitigate current & future backorders
• Performs other duties as required or assigned within the scope of the position

• Associate's degree in Supply Chain Management, Logistics, Business, or a related field from an accredited university or college required
• 2+ years professional experience in supply chain distribution/fulfillment environment. Automotive, e-commerce preferred
• Demonstrates fundamental understanding of Supply Chain, Logistics and/or Materials Management foundational principles.
• Proven customer support skills with a focus on customer quality customer service.
• Enterprise Resource Planning (ERP) system such as SAP, Oracle experience preferred.
• Familarity with order mangement systems is a bonus
• Strong organizational skills with attention to detail and commitment to accuracy.
• Excellent time management skills with the ability to shift priorities, work independently and in a group setting, prioritize work and problem solve in a fast paced, fluid environment
• Normal office environment with little exposure to excessive noise, dust, temperature and the like, lifting up to 40lbs.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.