Customer Account Manager - Domestic

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL warehouse partner. They will oversee the operations and ensure compliance to all SOW/SOP expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking KPI. The role requires a combination of leadership, organizational skills, and technical knowledge to ensure seamless daily operations while maintaining high levels of productivity and quality. This role requires a proactive, solutions-oriented individual who thrives in a fast-paced environment and is committed to operational excellence.

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

Main point of contact for customer supporting all of their logistics needs from beginning to end, including:

* Track and trace orders daily

* Able to troubleshoot and overcome operational challenges

* Act as the local point-of-contact for all customer inquiries, both operational and sales related

* Provide timely analysis and monitor cost metrics

• Work with customer on any and all reporting requests
• Manage and optimize IC resources
• Monitor emails, reports, and requests
• Resolve operational issues and challenges as they arise.
• All other duties as needed

• Minimum basic qualifications: High school degree or GED required
• Associates degree or higher preferred
• 3-5 years previous Account Management / Client Relations experience
• 2+ Home Delivery / Final Mile Logistics Experience
• Proficient in MS Word, Excel, AS400 experience preferred, but not required
• Ability to multi-task with strong attention to detail
• Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
• Ability to problem solve and be solution oriented
• Individual must have a self-starter mentality and is adaptive and flexible
• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.