Customer Visit Host and Event Planner

[Customer Visit Host and Event Planner] - Future Leaders Internship Program

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Joining the Johnson Controls Future Leaders Internship Program means tapping into your skills, knowledge, and passion within a dynamic, global setting. Recently named to Forbes' list of Best Employers for New Grads 2024, Johnson Controls empowers you to turn classroom insights into real-world solutions, all while forging valuable professional connections. By becoming part of a community rooted in innovation, connection, and unforgettable experiences, you'll gain the tools and relationships needed to transform your future.

What's in it for you?

• Join hundreds of interns nation-wide for a summer of learning and fun:
  • Innovation Challenge
  • Volunteering Opportunities
  • Executive Engagement
  • Development Sessions
• Inclusive and diverse environment with 100% onsite opportunity
• Comprehensive benefits package including 401k, Medical, Dental and Vision care - Available day one

What you will do:

The Customer Visit Host Intern at the Johnson Controls Advanced Development and Engineering Center (JADEC) facility will be responsible for ensuring a positive and informative experience for visitors from the building construction industry. This role requires a blend of technical knowledge and exceptional hospitality skills.

How you will do it:

• Event Planning: Support key marketing campaigns by understanding and developing the customer messaging required to address expressed customer pain points. Coordination of speakers to deliver the customer messaging and note-taking / summarization of the customer meeting event for the product team. Lead the organization and hosting of special events, workshops, and seminars for customers. Ensure that all logistical details are managed efficiently.
• Welcome and Orientation: Greet visitors warmly and provide an overview of the facility, including safety protocols and the agenda for their visit.
• Technical Presentations and Demonstrations: Deliver technical presentations and conduct detailed demonstrations of HVAC systems and solutions, highlighting the technical features and benefits. Answer technical questions and provide insights into the latest innovations in commercial HVAC.
• Customer Engagement: Build strong relationships with visitors by understanding their needs and interests. Tailor the visit experience to align with their specific business goals and challenges.
• Facility Tours: Lead tours of the JADEC facility, showcasing key areas such as the R&D labs, testing facilities, and product showcases. Explain the significance of each area in the context of HVAC technology and building solutions.
• Coordination with Teams: Collaborate with product management, engineering, sales, and marketing teams to ensure that all visitor interactions are seamless and informative. Coordinate with these teams to prepare customized presentations and materials for each visit.
• Feedback Collection: Gather feedback from visitors to continuously improve the visit experience. Share insights with internal teams to enhance customer satisfaction and

What we look for

RequiredQualifications:

• Currently enrolled as a full-time student at an accredited U.S. college or university
• Pursuing a degree in[insert degree]
• An effective communicator to all levels of the organization
• Must have demonstrated computer skills, including use of Microsoft Excel and PowerPoint
• U.S. citizen or legal right to work in the U.S.

Preferred Qualifications:

• Demonstrates an ability to learn quickly and independently
• Strong communication skills (verbal and written) preferred
• Strong problem-solving skills
• Technical Background: College student (at least Junior grade level) actively pursuing an undergraduate program degree in Engineering (Mechanical or Electrical preferred).
• Customer Service Skills: Strong interpersonal and communication skills, with a friendly and professional demeanor. Experience in customer-facing roles is preferred.
• Organizational Skills: Excellent organizational and time-management abilities. Capable of handling multiple tasks and coordinating with various teams.
• Problem-Solving: Ability to address and resolve visitor concerns promptly and effectively.
• Flexibility: Willingness to adapt to the needs of different visitors and customize the visit experience accordingly.
• Education and Experience:
• Undergraduate student (second semester Junior or first semester Senior) working toward a degree in Engineering.
• Previous experience in a customer-facing role is highly desirable.

Check us Out: https://youtu.be/8f1DX73cJQ?si=G0k38UpQjpYqaIbE

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