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Admissions & Records Assistant

Northeastern Illinois University
United States, Illinois, Chicago
Mar 06, 2025

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

IN THIS ROLE YOU WILL:
Communicate with prospective graduate students in person, or over the phone, and via email or text. Communicate Northeastern's master's degree, certificate, and endorsement programs, policies and procedures. Provide customer service to prospective, current, and returning graduate students, guests and callers as they arrive in Graduate Admissions Office. Learn and communicate the graduate application and admission process. Conduct phone campaigns, assist with developing Slate communication campaigns and assist graduate recruitment with special recruitment and event projects.

Job Description:

  • Receive, sort and process documents in support of applicant files and process through Slate and Miscellaneous database. Run Slate queries for data validation and correction. Receive and process any electronically submitted or paper submitted transcripts by logging them into Slate. Update checklist items and scan documents received into Slate. Assist with preparing files to send to programs for review, including adding GPAs to school profile and completing GPA calculator.

  • Make prospective student referrals to Graduate Admission recruiters or academic department advisors or chairs as necessary. Use Slate to look up applicant records and communicate/answer prospective or applicant questions about their application or the admission process. Provide general information about programs, application, admissions and program requirements. Troubleshoot problems and make referrals as needed.

  • Answer incoming calls to Graduate Admissions; obtain prospect student contact information; answer questions related to graduate admissions and processing; refer to graduate admissions staff in office if necessary. Assist with preparation of outreach and on campus events. Maintain materials inventory and place orders as needed.

  • Data entry of prospective student cards, assist with overseeing publications, assembling marketing materials, coordinate office supply inventory.

  • Perform other office functions such as setting up student files, copying and other admission operations support duties.

Minimal Qualifications:

1. High school diploma or equivalent.

2. Any one or combination totaling one (1) year (12 months) from the categories below:

A. Coursework in any discipline as measured by the following conversion table or its proportional equivalent:

  • 30 semester hours equals one (1) year (12 months)

B. Work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m. (Hours may vary depending on departmental needs)

This position requires a background check.

Salary Range

$18.00

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.

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