Key Account Manager- Travel

Implement and manage client relationships with assigned accounts to ensure quality service, maximum account expansion/penetration, retention and profitability.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Develop and maintain client relationships at decision-maker level to maximize revenue and client retention.
• Formulate and manage business plans with clients that will support continuous improvement, decreased cost, and overall support of client organizational business objectives.
• Execute and conduct thorough account reviews that demonstrate value of a consolidated managed travel program.
• Initiate and perform consultation that provides optimal support and savings of the client's preferred vendor programs. (air, car, hotel, credit card)
• Consult on travel management practices, including policy compliance and cost savings.
• Maintain client database of negotiated programs and services.
• Act as project owner for online booking product implementation and enhancement.
• Communicate project progress and status updates to management.
• Facilitate client education on travel-related opportunities and challenges.
• Differentiate ALTOUR's value propositions effectively.
• Gain deep understanding of clients' businesses to influence travel decisions.
• Cross-sell ALTOUR services and expand business travel market knowledge.
• Conduct data consolidation and business analysis for informed decision-making.
• Negotiate profitable contracts and manage partnership satisfaction.
• Manage global portfolios for partner agencies and customers.
• Working with local partner to:
• • Ensure consistent service across program,
  • Travel technology/products is implemented in-market where appropriate (e.g. rate re-shopping or sustainability solutions), and
  • SLAs are reported on as per contract.
• Reviewing consolidated data to:
  • Share best practice on cost reductions and
  • Review data holistically for vendor agreement opportunities.

• Preferred college degree.
• Preferably 10 years of experience in business management, sales, or consulting.
• Proven strong sales acumen with results.
• Strong understanding of financial travel program drivers.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel PowerPoint and Word.
• Experience in hospitality or travel industry.
• Strong analytical and decision-making skills.
• Ability to influence decision-makers and drive results.
• Knowledge of ALTOUR products and services.
• Strong organizational and time management skills.
• Entrepreneurial mindset with ability to identify revenue opportunities.
• 3-4 years of travel experience preferred.
• Thorough knowledge of ALTOUR corporate products and services.
• Excellent project management skills.
• Working knowledge of the travel industry and competitive business travel issues.
• Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff.
• Experience using a CRM is desirable.
• Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, online booking tools, mobile apps and others that apply.
• Evidence of the ability to practice a high level of confidentiality.
• Regular and dependable attendance and punctuality are required.

ALTOUR is an Equal Opportunity Employer

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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