Hospice Invoicing Specialist

At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy themeaningful connections that come from it: for the whole patient, their families,each other, and the communities we serve-it truly is all about helping people.

• Receives, investigates, and responds to field agency personnel concerning the status of payment and processing of facility invoices.
• Verifies accuracy of invoices prior to processing and submission to Accounts Payable for payment.
• Researches and problem solves variances between invoicing and HCHB (including patient liabilities, authorized dates of service, room and board daily rates, etc.).
• Receives, investigates, and responds to Accounts Payable personnel concerning the submission of reviewed invoices for payments.
• Timely and accurately completes HCHB workflow related to room and board and facility invoicing.
• Accurately compiles short pay letters describing discrepancies on invoicing to invoicing facility.
• Routinely requests/investigates facility room and board rates for accuracy in HCHB.
• Tracks and monitors facility invoicing to ensure payment is being processed.
• Timely works and completes field agency personnel emails to adhere to department requirements.
• Before submitting invoices for payment reviews for accuracy and completion: insurance verification, insurance authorization, levels of care, facility location, room and board rates, patient liabilities, etc.
• Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner.
• Problem solves independently before referring issues to a Supervisor/Manager for resolution.
• Performs similar, comparable, or related duties as may be required or assigned.

• Formal Education: High School Diploma or equivalent
• Experience: 1 year
• License, Registration, and / or Certification Requirement: No
• Medical billing/collections experience required.
• Clerical or business office experience requried.
• Accounting/Accounts Payable experience required.
• Hospice billing/collection experience desired.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Accurate data entry skills.
• Basic PC skills including PC based applications (MS Word, Excel).
• Mathematical aptitude.
• Detail oriented.
• Medical terminology knowledge.