Customer Service Representative

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary:

The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will primarily focus on assisting with administrative tasks, quoting, order entry, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Qualifications & Requirements:

• High School diploma or equivalent; degree in Business Administration or related field preferred
• Previous experience in a sales support or administrative role, preferably in the manufacturing or related industry
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and stakeholders
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides)
• Ability to work independently and as a part of a team in a fast-paced environment
• Knowledge of sales processes and customer service principles

Our core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

• Assisting with entering customer orders accurately and efficiently into the system
• Coordinating with internal teams including engineering, production and shipping
• Monitoring order status and providing updates to customers
• Acting as the point of contact for customer inquiries and concerns, providing timely and professional responses via phone or email
• Preparing and distributing sales-related documents, including quotations, invoices, and reports
• Administrative tasks such as data entry and maintaining customer records
• Maintaining a strong relationship with customers and providing exceptional service to enhance customer satisfaction and loyalty

Systems You'll Use:

• Google Enterprise
• BambooHR
• Paycom & ADP
• GlobalShop ERP

Pay Transparency:

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $18.00/hour - $25.00/hour (DOE), plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com/jobs/.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only-No Third-Parties***