Systems Administrator 1

SUMMARY:

Responsible for providing technical support for the installation, troubleshooting, maintenance and administration of personal computers and desktop application software, premises' servers, printers, data/voice/internet services, computer-related peripheral devices; provides support of interfaces between departmental equipment and other Pace system.

ESSENTIAL FUNCTIONS:

• Installs, tests, documents and maintains local area network systems and equipment; troubleshoots and resolves hardware and software problems.
• Manages user accounts, access, and passwords; creates user groups, accounts, and computers in directory services and email for users/sites.
• Installs, tests, documents and maintains personal computer systems across various Pace locations. Assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately.
• Installs and maintains communications systems between departmental personal computer and network systems and other Pace systems; troubleshoots problems and ensures proper operation of hardware and software.
• Monitors, maintains and troubleshoots data, voice and internet services, premises' servers; escalates outage and impact to vendor/service carrier; works on resolution; communicates outage to impacted users/sites.
• Confers with users and departmental management to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions are compatible with existing hardware, software, and systems.
• Instructs staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users.
• Maintains accurate records and files related to work performed and systems inventory of all hardware and software installed in locations supported.
• Provides back-up and support to other regional System Administrators; works collaboratively with other members of IT to identify, evaluate, and select new tools and services to meet business needs.
• Provides on-call support for site/region/division.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in computer science, information systems, or a related field; AND two (2) years of experience installing, maintaining and troubleshooting personal computer/network/server hardware and software; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Local area network hardware and software capabilities and installation techniques.
• Standard personal computer system hardware and business application software operating capabilities and limitations.
• Use of specified computer applications involving word processing, office automation and/or standard report generation.
• Techniques in regard to the installation and maintenance of personal computer and network hardware and software.
• Record keeping principles and practices
• Documentation and user instruction methods and techniques.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Installing, maintaining, and troubleshooting network hardware and software; familiar with TCP/IP, best practices in cabling/cable management, cisco switches, routers, and network cards.
• Maintaining and troubleshooting phone systems (PBX, VoIP).
• Installing, maintaining and troubleshooting personal computer hardware and software including peripheral equipment; familiar with Microsoft operating systems, desktop applications, and email.
• Analyzing user needs, evaluating and recommending appropriate hardware and software solutions, and providing budgetary numbers.
• Performing backup and restoration services.
• Recognizing security/virus issues and solutions.
• Maintaining accurate records of work performed.
• Preparing clear and concise documentation, user instructions, reports, correspondence, and other written materials.
• Working without close supervision in standard work situations.
• Multi-tasking between project and event-driven work.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.