Senior Learning & Development Specialist

About us

At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

The Senior Learning and Development Specialist is responsible for planning, developing and directing global learning programs and initiatives to support Auctane's long-term goals.

This position is hybrid (3 days per week in office) is located in Austin, Texas.

Travel Requirements: Less than 10%

About the team

The Global People Team at Auctane is dedicated to serving the needs of the business and the team members who keep it running. As a team, we work across employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker's compensation, performance management, learning and development, and project management. Though we're a fast-moving team with a lot of responsibilities, we work together to ensure that every aspect of an employee's experience is thoughtfully considered and weighed against the values of the organization. We support five offices located in Poland, Spain, UK, Australia, and the USA.

What will you be doing?

• Design comprehensive training programs, including course outlines, learning objectives, and instructional materials, considering various delivery methods like classroom training, eLearning modules, and blended learning approaches.
• Program/project manage company-wide initiatives including program communications.
• Monitor the success of programs and how well employees are applying their learning
• Facilitate training sessions, workshops, and webinars, utilizing effective teaching methods like role-playing, group discussions, and case studies.
• Use digital tools to create learning programs and publish learning materials
• Manage resources and allocate budgets across projects, and monitor risk
• Evaluate the performance of HR programs and report on program performance
• Conduct analysis to identify skill gaps and training requirements across different departments and levels within the organization through surveys, interviews, and consultations with managers.
• Develop training materials such as presentations, handouts, workbooks, simulations, and videos to enhance learning engagement.
• Track training effectiveness by evaluating participant feedback, assessing knowledge retention, and monitoring behavioral changes post-training.
• Stay updated on current trends in instructional design, adult learning theories, and emerging technologies to incorporate into team best practices

What are we looking for?

• 5+ years of related learning and development experience in multinational companies
• Demonstrated experience designing and delivering training programs
• Outstanding presentation skills
• Proven ability to lead group discussions, facilitate workshops and create a positive learning environment
• Ability to organize and manage training projects from execution, including timelines and budgets
• Ability to interpret data to evaluate training effectiveness and make data-driven decisions
• Strong track record of building credibility with executives & managers
• Strong background of working across multiple teams
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

What will make you stand out?

• Bachelor's degree preferred.
• Instructional Design Certification

The Tech

• G-suite
• Asana, Jira, Lattice
• Docebo
• Articulate and Rise

What do we offer?

• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands!
• We offer 12 paid holidays for all of our US employees!
• 401k employer matching program - because your future deserves a friendly boost!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks...).
• Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
• Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• Employee Assistance Program. We offer up to 8 free mental health sessions.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• Employee Referral Program! We reward employees helping us find top talent!
• An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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