Operations Supervisor

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

As a Subject Matter Expert (SME) in all aspects of project processing, the Operations (Ops) Supervisor will oversee and manage program pipeline and inquiries and will serve as main POC/liaison between the program management and internal project teams. The Operations Supervisor is responsible for program tracking towards goal, weekly/monthly/annual reporting of program production, collecting, writing, and updating program documentation, training/onboarding new staff, call center staffing and management, and advising on proper utilization of both internal and external program resources. The Ops Supervisor will provide day-to-day supervision of the Operations staff and will be responsible for developing and monitoring Key Performance Indicators (KPIs) for the Ops team. The Ops Supervisor will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. The Ops Supervisor will ensure projects in the pipeline are thoroughly analyzed and conduct quality assurance reviews of projects. Must possess a can-do attitude and be willing to wear multiple hats.

TRC is committed to promoting diversity and equity within the clean energy sector. Different backgrounds and perspectives are essential to the utility of the future, and we are committed to actively developing opportunities for candidates of color and from under-represented groups in the field of energy project management. We strongly encourage candidates from diverse and under-represented backgrounds to apply for this position.

More specific responsibilities include but are not limited to the following:

* Coordinate with internal and external stakeholders to ensure program meets monthly targets.
* Validate projects have met program requirements and conduct QA review of projects.
* Update all manuals, guidelines, FAQs, internal and external documents.
* Coordinate with management team to ensure program documents are up to date.
* Review and analyze pipeline data/reporting.
* Track, investigate and resolve customer and Trade Ally escalations.
* In depth understanding of all aspects of project processing and knowledge of savings methodologies.
* Cross team and management collaboration to ensure best practices.
* Provide feedback and manage continuous improvement initiatives.
* Demonstrated team player comfortable working in a fast paced and dynamic environment.
* Understanding of pipeline management and resource allocation.
* Professional presence with desire to improve processes and exceed program savings goals.
* Experience providing a quality assurance review of projects.
* Understand all aspects of PSE&G New Jersey programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels.
* Regularly contribute to the development of new concepts, techniques, and standards.
* Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives.
* Participate in and deliver internal and external trainings.
* Develop necessary team and program management tools for monitoring project progress/performance for proactive intervention and issue resolution.
* Ability to present program details to team members for the purposes of recruitment, training, and communicating participation requirements.
* Utilize appropriate version control and approval process to update program guides and supporting material.

* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging leader.
* Eligibility to work in the United States.
* Residency within the State of New Jersey, preferably from regions identified by the state of New Jersey as Overburdened Communities ( https://dep.nj.gov/ej/communities/ )
* Valid driver's license.
* Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM).
* Ability to work with culturally diverse customers and contractors effectively and respectfully.
* Excellent oral and written communications skills.
* Critical thinking, analytical, and problem-solving skills.
* Team-oriented, hands-on, adaptive, and client-focused.
* Excellent time management and organizational skills.

Our Mission

We understand our clients' goals, and embrace them as our own, applying creativity, experience, integrity and dedication to deliver superior solutions to the world's energy, environment and infrastructure challenges.

Our Vision

We will solve the challenges of making the Earth a better place to live - community by community.

TRC is ranked #16 on ENR's list of the Top 500 Design Firms in the United States.

Please watch the video below to learn more:

https://bit.ly/3uJdTWh

Benefits: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

#LI-CS3

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.