Associate Customer Service Representative (Remote - April 2025)

All about us

You likely know us as an insurance company, but that's just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

Work environment

This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (Washington D.C.), Hawaii, Illinois, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, Utah, Vermont, Washington, West Virginia, Wyoming.

We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

The start date for this position is April 14th, 2025, and will work Monday - Friday from 8:30 am - 5:00 pm or 9:00 - 5:30 pm (depending on shift needs) Central Time Zone. Training hours for this position will be 8:30 am - 5:00 pm Central Time Zone.

Pay information

• The estimated starting pay range for this role is $16.00 - $19.00/hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Opportunities for continued salary growth through performance-based incentive programs.
• Pay Level: 014
• FLSA Category: Nonexempt- Hourly
• BCBSND also offers a competitive benefits package to their employees and this role is eligible for benefits beginning May 1st, 2025.

What Blue will do for you

• Provides equipment necessary to complete the role including, but not limited to, a laptop, monitors and a phone.
• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include 401(k), health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

What you will do for Blue

The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans. This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.

Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry.

• Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries.
• Ensures accuracy and timeliness in responding to inquiries.
• Processes and resolves customer issues with varying complexities.
• Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible.
• Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels.
• Maintains base knowledge of insurance terms and practices along with various company offered products.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A High School Diploma or GED with 1 year of experience in customer service or related experience is required.
• 1 year of experience in an office-based setting or a contact center environment is highly preferred.
• A private work-space and fast-paced internet with a hard-wired internet connection.
• Strong communication skills both verbal and written.
• Technology savvy with the ability to navigate multiple computer programs and application systems.
• Willingness to learn new skills.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.