Technical Sales Support Specialist

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world's critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments - from industrial plants and data centers to people's homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

• Actively provide technical support for all thermal products via phone, email, and online chat for our sales channels, direct customers, and customer service.
• Answering questions from customers by telephone and in writing concerning technical queries, prices, orders & tenders.
• The primary point of contact for troubleshooting installation issues & start-up assistance for thermostats and control and monitoring controllers.
• Primary contact for engineered solutions for company applications using standard and custom products and creation of quotes for these applications.
• Heat loss calculation of piping and equipment.
• Process technical quotations to customers for the North American and Latin American markets.
• Maintaining quotations within the ERP/CRM system.
• Handling customer complaints related to technical matters.
• Knowledge of product approvals and suitability of use for each application.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Project Management and engineering for some specialty customers.
• Working closely with our Customer Care, Sales, and Product Management departments.
• May require travel to job sites for Field Support which could include programming of controllers, troubleshooting products, and sales presentations/training.
• Lead Management of inquiries from the website for downloadable software and general inquiries.
• Refer direct contact emails and RFQs coming from the website to Sales Channels.
• Lead processes for software registration and support.
• Know your company counterparts and share business practices with them.
• User of ERP and CRM for gathering design quotes and contacts at end-user accounts.
• Run & build quotes from E-Commerce users for configured products.
• Collect contacts and comments when troubleshooting and start-up support are provided to end-user customers.

• Bachelor's degree in (Electrical/Electronic, Mechanical, or Industrial Engineering) or applicable experience preferred.
• Advanced phone system experience supporting technical products.
• ERP/quote management system experience.
• Proficiency in Microsoft Office and Salesforce.
• Proficiency in Architectural and/or Engineering drawings. Any experience with AutoCAD is ideal.
• Ability to multi-task and balance shifting priorities to satisfy customer requests.
• Strong communication/interpersonal skills especially over the phone.
• Advanced Computer literacy: Microsoft Office Suite or Bluebeam is helpful.
• Problem-solving skills under adverse time constraints.
• Ability to work at least 3 days a week from our Houston, TX headquarters.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.

• Experts with empathy

• Explorer mindset

• Example for others

• Exceptional impact

Benefit Overview

At Chemelex, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan with a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.